Information Technology Support Engineer

3 days ago

Auckland, Auckland, New Zealand EIL Global IT Solutions and Services Full time NZ$60,000 - NZ$90,000 per year

Company Overview

EIL Global IT Solutions and Services Pvt Ltd is a leading provider of IT services across Asia Pacific and EMEA regions, specializing in various technologies including desktops, servers, networks, and data center technologies. With our headquarters in Adelaide, Australia, and a robust presence across Asia Pacific and EMEA, we drive the digital transformation journeys of enterprises through professional and managed services. Our offerings span the entire IT infrastructure spectrum, complemented by AI-based workforce automation and blockchain solutions.

Job Overview

Join EIL Global as an Information Technology Support Engineer, specializing in providing technical support and solutions for a wide range of IT infrastructure components. This is a mid-level position based in Auckland, Bluff, New Plymouth District, and Christchurch. We are looking for candidates with a minimum of 4 years of relevant work experience. This role offers flexible working arrangements as it is a part-time, contractual position.

Qualifications and Skills

  • Minimum of 4 years experience in IT support with proven expertise in managing and troubleshooting IT infrastructure.
  • Proficient in Active Directory management for user account administration and group policy implementation.
  • Strong skills in Windows Server Management, including installation, configuration, and maintenance of server environments.
  • Experienced in performing network troubleshooting to resolve connectivity issues and optimize performance.
  • Capability to provide remote desktop support to assist users in resolving technical issues remotely.
  • Expertise in IT support functions, including hardware and software problem-solving for end-users.
  • Familiarity with imaging and reimaging techniques for efficient deployment and management of workstations.
  • Ability to configure and troubleshoot Outlook and other email clients effectively to ensure seamless communication.
  • Strong desktop support skills with a focus on providing proactive and reactive solutions. (Mandatory skill)

Roles and Responsibilities

  • Provide technical support and troubleshooting for desktop, server, and network systems to ensure maximum uptime and performance.
  • Manage Active Directory services, including user account management and group policy configuration, to secure and streamline IT environments.
  • Administer Windows Server environments to support business operations and IT infrastructure goals.
  • Conduct network diagnostics and repairs to optimize connectivity and support multi-location operations efficiently.
  • Deliver remote desktop support to resolve IT issues for users across various locations promptly and effectively.
  • Execute imaging and reimaging processes to prepare IT equipment for new deployments or to refresh existing setups.
  • Handle configuration and troubleshooting of Outlook and other email platforms to ensure reliable communication channels.
  • Collaborate with cross-functional teams to support IT projects and contribute to continuous improvement initiatives.

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