Licensing Specialist

3 days ago

Christchurch, Canterbury, New Zealand Trimble Full time NZ$60,000 - NZ$120,000 per year

Your Title: Licensing Specialist

Job Location: Christchurch, NZ

Our Department: Civil Construction Field Systems (CCFS)

Does working for a leading global construction tech company, connecting our dealers and partners with their licensing and subscriptions interest you? 

What You Will Do

As a Licensing Specialist for the Civil Construction Field Systems (CCFS) Sector, you will serve as the primary point of contact for our Dealers and Distribution Partners, providing specialised support for all licensing and subscription-related issues. You will deliver clear, step-by-step guidance, ensuring issues are resolved in a timely and effective manner.

This role requires you to navigate multiple internal systems and tools to verify and resolve a wide range of issues. You will also collaborate with our internal engineering and product teams through a formalised escalation process to resolve complex technical issues and ensure a seamless customer experience. A foundational understanding of the products within the CCFS portfolio is essential to successfully troubleshoot and resolve potential problems.

This will see you doing the following:

  • Serve as the Tier 2 Point of Contact for all Licensing and Subscription issues reported through existing Support channels

  • Provide clear step-by-step guidance to ensure issue resolution in a timely manner

  • Communicate with Dealers and Distribution Partners via Phone, Email, or Chat 

  • Work in multiple licensing systems and provided tools in order to solve issues

  • Participate in ongoing product improvement by acting as the Voice of the Customer for Licensing and subscription-related issues

  • And more

What skills & experience you should bring

  • Proven ability to learn and troubleshoot software, with a strong interest in software licensing and subscription models

  • Exceptional communication skills with the ability to provide clear, step-by-step guidance to customers and dealers

  • A customer-focused mindset and the ability to navigate challenging conversations professionally

  • Strong analytical and problem-solving skills, with the ability to navigate multiple internal systems and tools to diagnose and resolve complex issues

  • Experience collaborating with internal engineering and product teams to manage and resolve technical escalations

  • Experience with Oracle, Virtual Warehouse and Next Virtual Warehouse, EPP, EMS, License Manager, LDK-EMS, HASP Programmer

  • First, Second, or Third Shift work hours may be required

  • Basic understanding of computer networking concepts (TCP/IP Ports and Port Protocol)

  • Foundational knowledge of software products, preferably within the construction, civil, or geospatial industries, is a plus

Please note: Only applicants legally entitled to work in New Zealand will be considered. 

About Your Location

Based at Trimble's NZ headquarters in Christchurch, New Zealand (handily located on the Little River Link Cycleway), home to over 400 Trimble employees, enjoy free parking, securely covered bike sheds, an onsite gym, showers, an active social club, and a great team environment where people love working with leading technology solutions.

At Trimble, you'll find the inspiration and opportunity to be yourself and thrive. The global community of Team Trimble, including more than 400 people in New Zealand, is passionate about bringing new ideas and innovations to life and building a better, more sustainable future.

About Trimble Civil Construction Field Systems

Our Civil Construction Field Systems division provides a wide range of hardware and software solutions to the construction industry. We also work closely with the CTCT division (a joint venture between Trimble and Caterpillar), creating world-leading grade control and automation products for customers in the paving, construction, landfill, and mining industries. Our products make operators of heavy equipment more productive, whether they're working on a landscaping job in someone's backyard, levelling a section for a house, building a subdivision or highway, or operating an 800-tonne excavator on a mine site.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

Join a Values-Driven Team: Belong, Grow, Innovate. 

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter. 

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