EUC and Network smart hand support Engineer- Dispatch on call casual

5 days ago

Auckland, Auckland, New Zealand Preferable - Crafting Careers Full time NZ$60,000 - NZ$90,000 per year

EUC / Network Smart Hands Engineer – On Call/Casual

Employment Type: Independent Contractor / On Call/Casual Basis

Work Mode: Onsite (Field Support / On-Demand/Casual)

Role Overview:

We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support under an On Call/ Casual model across client locations in New Zealand. The ideal candidate should have strong troubleshooting skills in desktop, laptop, printer, and network hardware, along with hands-on experience handling break-fix, installation, and maintenance activities.

Key Responsibilities:

  • Provide onsite EUC and network smart hands support for incidents, service requests, and installations.
  • Perform break-fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities.
  • Support network device installations such as routers, switches, access points, and cabling.
  • Handle hardware replacements, upgrades, and troubleshooting for end-user devices.
  • Collaborate with remote support and service desk teams to ensure timely resolution.
  • Maintain accurate logs of dispatch calls, asset details, and work completion reports.
  • Coordinate with vendors or third-party support teams when needed.
  • Ensure all activities adhere to client SLAs and ITIL processes.

Required Skills & Experience:

  • 3–6 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
  • Strong knowledge of Windows OS, O365, Active Directory, and common desktop applications.
  • Basic understanding of network concepts (LAN/WAN, IP addressing, cabling, patching).
  • Hands-on with hardware troubleshooting (laptops, desktops, monitors, printers, peripherals).
  • Familiarity with ticketing tools like ServiceNow, Remedy, or similar.
  • Excellent communication and coordination skills.
  • Must have a valid driver's license and willingness to travel to client sites.

Preferred Qualifications:

  • ITIL Foundation certification preferred.
  • CompTIA A+ / N+ or equivalent vendor certifications (HP, Dell, Cisco) are an advantage.
  • Prior experience in Casual/on-demand support engagements.

Work Scope:

  • On-demand/Casual calls during business hours (may include after-hours/weekend support as per SLA).
  • Reporting: Regional Service Delivery Manager / Project Coordinator.

  • IT Engineer(EUC,POS,Powershell)

    3 days ago

    Auckland, Auckland, New Zealand EIL Global IT Solutions and Services Full time NZ$60,000 - NZ$120,000 per year

    Greetings,We are Eil Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA regionsCurrent full time contract position is as below:Experience:...

  • Azure Infrastructure Engineer

    3 days ago

    Auckland, Auckland, New Zealand Randstad New Zealand Full time NZ$80,000 - NZ$120,000 per year

    Azure Infrastructure Engineer - Fulltime - Onsite based in Auckland (Hybrid)We are seeking a skilled Azure Infrastructure Engineer for a full-time, permanent opportunity with a leading enterprise client in Auckland. This business is focused on digital transformation and requires a specialist to maintain resilient, high-performing physical, virtual, and...

  • Network Support Engineer

    5 days ago

    Auckland, Auckland, New Zealand ORCHAL Full time NZ$42,000 - NZ$55,000 per year

    Company DescriptionORCHAL is a global leader in 24/7 IT support services, offering prompt and expertly managed solutions to businesses worldwide. With a dedicated team of skilled engineers, ORCHAL specializes in delivering onsite IT support, resolving complex technical challenges efficiently, and providing exceptional customer service. Our services span IT...

  • Network Engineer

    5 days ago

    Auckland, Auckland, New Zealand EROAD Full time NZ$80,000 - NZ$120,000 per year

    A career with EROAD offers the unique opportunity to work in a fast-growing organisation at the forefront of in-vehicle technology, enhancing road safety, productivity, and reducing environmental impact. EROAD's mission is to deliver intelligence you can trust, for a better world tomorrow.What We're Looking ForAre you seeking a hands-on engineering role in a...

  • Senior End User Computing

    5 days ago

    Auckland, Auckland, New Zealand Southern Cross Healthcare Full time NZ$104,000 - NZ$150,000 per year

    Senior EUC SpecialistNational Support OfficeMō te Tūranga | About the RoleAre you passionate about creating seamless digital experiences that empower people to do their best work? Do you thrive on solving complex technical challenges and leading innovation in end-user computing? If so, we want you on our team The Senior End User Computing (EUC) Specialist...

  • End User Support Specialist

    5 days ago

    Auckland, Auckland, New Zealand Lexel Systems Full time NZ$60,000 - NZ$90,000 per year

    This role offers more than just technical challenges — it gives you the chance to use your skills in an environment that truly makes a difference.We're looking for a customer-focusedEUC Analystwith strong enterprise experience and a passion for technology and service excellence. If you enjoy working with modern Microsoft platforms, thrive in a...

  • Desktop & Network Support Engineer –FTE, Auckland

    3 days ago

    Auckland, Auckland, New Zealand EIL Global IT Solutions and Services Full time NZ$60,000 - NZ$90,000 per year

    Key Responsibilities:Desktop Support:Provide break-fix support for desktops, laptops (Windows/macOS), iMacs, and POS devices.Diagnose and replace hardware components such as HDD, RAM, motherboard, screen, keyboard, fan, and power supply.Assist with software installations, OS configurations, and basic application troubleshooting.Set up and troubleshoot POS...

  • Network Engineer

    5 days ago

    Auckland, Auckland, New Zealand Robert Half Technology Full time NZ$80,000 - NZ$120,000 per year

    The CompanyThis is an internationally recognised leader in manufacturing, operating on a global scale while staying true to its Kiwi family business values. This unique approach gives employees the best of both worlds-long-term security and global opportunities, combined with a supportive, close-knit culture.Enjoy working away from the hustle and bustle of...

  • Field Service Network Break-Fix Support

    3 days ago

    Auckland, Auckland, New Zealand EIL Global IT Solutions and Services Full time NZ$60,000 - NZ$90,000 per year

    Company OverviewEIL Global is a leading IT service provider headquartered in Adelaide, Australia. We deliver comprehensive IT solutions across the Asia Pacific and EMEA regions, specializing in digital transformation through professional and managed services. Our expertise spans desktops, servers, networks, and data centre technologies, with innovative...

  • Desktop Support Engineer

    3 days ago

    Auckland, Auckland, New Zealand EIL Global IT Solutions and Services Full time NZ$60,000 - NZ$90,000 per year

    Company OverviewEIL Global IT Solutions and Services Pvt Ltd is at the forefront of delivering cutting-edge IT services across Asia Pacific and EMEA regions. With a strong presence in desktop, server, network, and data center technologies, EIL Global is dedicated to facilitating digital transformations through comprehensive professional and managed services....