Deskside Support Engineer
5 days ago
Job Summary:
We are looking for a skilled
Deskside Engineer
to provide onsite IT support services in Auckland. The ideal candidate will handle hardware and software troubleshooting, system installations, and user support to ensure smooth day-to-day IT operations.
Key Responsibilities:
- Provide hands-on deskside and desktop support for end users.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Install, configure, and maintain operating systems and applications.
- Support printer, peripheral, and mobile device setups.
- Manage incident tickets and service requests through the ITSM system.
- Collaborate with remote support teams and escalate complex issues when needed.
- Maintain accurate documentation of all support activities.
- Ensure compliance with company IT standards and security policies.
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