Customer Connect Coordinator

Nau mai, haere mai. We're Chorus. You may have already heard about us and know we're the team empowering the digital future of Aotearoa with our ultra-fast fibre. We're a talented bunch who are passionate about our purpose: Unleashing potential through connectivity.Enabling better futures for Aotearoa.

Te Momo Tūranga | Contract: Permanent, Full Time

Te Wāhi |Where: Christchurch

Te Pūtake | Why we're hiring: We're stepping into our next chapter, aspiring toward 80% fibre uptake across the motu by 2030. With our new strategy providing the roadmap for what we're working to achieve and how we'll get there, opportunities are emerging as we seek to expand our capability and talent in new and different spaces.

Te Whiwhinga Mahi | The Opportunity

Are you passionate about delivering exceptional customer experiences and playing a key role in enabling the future of fibre? At Chorus, we're looking for a dedicated Customer Connect Coordinator to join our team - someone who thrives in a collaborative environment and is committed to ensuring every customer order is delivered seamlessly from entry to activation.

In this role, you'll be the glue that holds our delivery process together, working across multiple workstreams including Consents, Provisioning, Chorus-led, Fibre Frontier, and Copper Withdrawal. Whether it's a Retail Service Provider (RSP) order or an internal initiative, you'll be at the heart of it all - proactively managing WIP, identifying roadblocks, resolving escalations, and facilitating the best possible outcomes for our customers. You'll leverage strong communication skills across multiple channels, ensure SLAs are consistently met, and seek continuous improvement opportunities that support both our customer journey and wider strategic goals.

You'll build strong, trusted relationships with both internal stakeholders and external partners, using your problem-solving mindset to keep orders on track and systems optimised. With an eye for efficiency, you won't just navigate processes - you'll help shape them. This is a great opportunity for someone who wants to grow their capabilities, broaden their cross-functional experience, and make a real difference in a future-focused network business.

Ready to be the connection that keeps everything moving forward? Apply today and help us shape the digital infrastructure of tomorrow.

Ō Wheako, ō Pūkenga | Your Experience

We're after a proactive, solutions-focused team player who thrives in a fast-paced environment. You'll be confident navigating complexity, communicating clearly, and working collaboratively across teams to get the job done - all while keeping the customer at the heart of everything you do.

To succeed in this role, you'll bring:

• A strong customer service mindset with a passion for delivering seamless outcomes
• Excellent communication skills - written, verbal, and system-based
• Proven ability to manage priorities and seek support when needed
• Experience working across multiple workflows or complex order types (e.g. Fibre, Copper, Provisioning, Consents, etc.)
• Confidence in navigating and resolving escalations or exceptions
• A collaborative approach with a willingness to share knowledge and support your team
• An eye for process improvement and continuous learning
• Comfortable using and configuring services in technical platforms
• A commitment to personal development and upskilling across workstreams
• Understanding of SLAs/OLAs and how to manage work to meet performance targets

Not sure that you meet all the requirements? If you still think you could be great for the role, we encourage you to apply

Mō mātou | About us

We're shaping a future where all New Zealanders are free to access opportunities that define their own lives, as we expand our network to help Aotearoa grow.

With a new strategy in place and a powerful, inspiring purpose, Chorus is an exciting space right now. We're on the path to moving from being the great network builder to being the great network operator. To do that, we embrace our mindsets: Be bold, ignite growth, Honour our past, reimagine our future, and Connect communities, empower people. We need people who not only embody these mindsets and the underpinning behaviours but who also inspire others to do the same.

With our Chorus Care package benefits behind you, you'll have the opportunity to learn and grow alongside a caring, open-minded team in an environment that embraces diversity, encourages innovation, redefines flexibility, and offers an enviable work life balance.

Nōu te mana | Work your way

We know how to do hybrid working well and have been doing it for years and encourage you to find ways to work flexibly. If it suits your circumstances and delivers great outcomes for Chorus - that's when you know you've found the Sweet Spot

He Wāhi Whakaōrite Whiwhinga Mahi.

We have a fair, inclusive and equitable culture where our differences are our strengths, we connect on shared values, and everyone has the opportunity to thrive. Please let us know of any accessibility requirements you would like us to consider to support you with your application. We know women are underrepresented in senior roles, and we want to change that. If you're a woman looking for your next step, in a company that genuinely supports your growth, has a flexible work culture and visible female leaders we'd encourage you to apply.

Come be part of a new era at Chorus, apply today.