Customer Service Coordinator
4 days ago
ABOUT US
The SPCA protects over 30,000 animals every year. Through rescue, rehabilitation, sheltering, and advocacy, we make a real difference in the lives of animals across New Zealand. Our Animal Services teams run 28 Centres, from Kerikeri to Invercargill, and are central to our mission of improving animal welfare.
ABOUT THE TEAM
Our Centres are dedicated to rescuing, caring for, and rehoming animals in need. They are the face of the SPCA in their communities, creating real, lasting change for animal wellbeing. From Centre Managers to Animal Attendants, our teams are passionate, driven, and committed to both animal welfare and community connection.
ABOUT THE ROLE
We have an exciting opportunity for a Customer Service Coordinator to join our Animal Services team at SPCA Centre Wellington.
- Hours: 32 hours per week, Sunday to Monday 8am–5pm
This role is rewarding and essential but also demanding. You'll witness the best and worst of animal care, requiring resilience, compassion, and energy. In return, you'll experience the unique fulfillment that comes from making a real difference.
As the first point of contact you'll:
- Answer queries face-to-face, over the phone, and via email in a helpful, professional manner
- Process animal adoptions, matching pets with the right homes
- Triage animal ambulance calls, schedule foster pick-ups and returns, and induct new foster parents
- Represent SPCA positively in the community, working with stakeholders and veterinary partners
You'll be the hub of the Centre, the person who knows how things work, ensures smooth operations, and ensures everyone feels valued and supported.
ABOUT YOU
You are an animal advocate with a genuine passion for welfare, care, and education. You enjoy working with both humans and animals and share our vision, purpose, and values. You'll also have:
- Strong teamwork and a friendly, positive attitude
- Excellent communication and customer service skills
- Solid computer skills, including experience with POS systems
- Experience working with volunteers, increasing engagement and capability
- Influencing, conflict management, and problem-solving skills
- Ability to think on your feet and stay calm under pressure
- High empathy, resilience, and adaptability
- Experience in a busy, multitasking environment
- Experience working in a community-facing role
- Understanding of animal welfare (animal handling experience or qualifications is a bonus)
OUR PURRKS
We are a passionate, purpose-driven team dedicated to making the world a kinder place for animals. Other benefits include:
- The opportunity to make a real difference in animal welfare across New Zealand
- Ongoing support, learning, and development opportunities
- Ability to contribute fresh ideas and be involved in meaningful projects
- Working with like-minded, passionate people
- Paid day off on your birthday
- On-site parking
HOW TO APPLY
If you're ready to be part of the team, apply now Applications may be reviewed as they are received, so we encourage you to submit your application now
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