Switch Connect Team Manager

4 days ago

Christchurch Central, New Zealand Civtec Limited Full time NZ$60,000 - NZ$120,000 per year

Join Civtec – a 24/7 company delivering telecommunications, civil, and utilities services across NZ.

We're looking for an experienced leader to manage our Christchurch Connect team. This role is all about leading people, ensuring quality work, and keeping our clients happy.

What you'll do:

  • Lead and support crews to deliver work to Civtec and industry standards.
  • Keep the South Island Customer & Works department running smoothly.
  • Respond to network faults quickly to maintain service.
  • Communicate clearly with team members, management, and clients.
  • Carry out quality checks and fix issues when needed.
  • Handle customer and internal issues within agreed timeframes.
  • Monitor team performance and coach for improvement.
  • Develop a continuous improvement plan for our systems and processes.
  • Oversee compliance, permits, and documentation.
  • Use reporting tools like PowerBI to track performance.
  • Support night work planning and completion.

What we're looking for:

  • 5+ years' industry experience with strong technical skills.
  • Highly organised - with ability to calm the chaos.
  • Proven leadership experience.
  • Ideally, you have knowledge of the Enable Network (installs and remediation).
  • Comfortable using software like MS Office, iAuditor & Dynamics.
  • NZ Class 1 Full Driver's Licence.
  • Strong problem-solving, planning, and communication skills.
  • Growth mindset, always looking on ways to do better.
  • Reliable, respectful, and accountable.

What we offer:

  • Be part of a growing, dynamic company that values its people.
  • Employee Assistance Program for confidential support.
  • Commitment to health, safety, and wellbeing.
  • Extra week of leave after 5 years of continuous service.
  • Discounts and purchase benefits with suppliers.

Please note: Drug test, MOJ check, and possibly a pre-employment medical are required. Applicants must have NZ residency or a valid work visa.

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