Outlet Manager

5 days ago


Wellington Central, Wellington, New Zealand TEATIME ROCKS LIMITED Full time

Meet Revenue Budgets

  • Drive outlet to maximize trial and footfall
  • Develop various initiatives to push the number of checks and average checks with the approvals
  • Set store-wise revenue targets and audit compliance
  • Analyze trends and develop tactical initiatives to push revenues
  • Keep within sales targets and ensure profitability of the location

Rationalize Costs of Operations

  • Drive stringent cost control in stores through store managers. COGS not more than 30%
  • Keep cost of personnel below 10% of Sale.
  • Modify/create systems to ensure cost tracing on a daily/weekly and monthly basis
  • Coordinate all other suppliers and agency on a regular basis to streamline operations and costs.

Quality Audit

  • Do a bi weekly audit of stores for all areas ( food, beverages and  equipment)
  • Ensure daily briefings of staff (All briefings must be recorded for future reference)
  • Give all audit results to store in-charges to ensure compliance
  • Monthly SOP training and updates to all staff

Customer Contact

  • Do follow up meets or telephone calls to at least 15 customers a week
  • Handle all customer complaints within 24hrs

MIS and processes

  • Ensure and audit compliance of all store processes.
  • Provide with weekly reports on all aspects of operations
  • Provide performance analysis to store in-charges weekly
  • Be the one-point contact for all performance data for operations

Staff management and Training

  • Monitoring of all in-store training programs
  • Driving and monitoring the excellence program
  • Weekly store manager's review
  • To identify new training needs and execute as possible

Duty Manager Certificate is required.



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