Front Office Agent
7 days ago
Join us at M Social Auckland, the lifestyle hotel with the best location in town and a reputation for top-tier guest satisfaction. We're all about personality, service, and creating memorable experiences—whether for our guests or our team.
We are searching for an enthusiastic, dedicated, and talented Front Office Agent to join our dynamic Front Office team. If you're someone with a warm personality, a passion for hospitality, customer service, and the professionalism to match, we want to hear from you
Why You'll Love Working With Us
- Discounted hotel rates nationwide
- Free staff parking
- Delicious staff meals provided on shift
- Career development and training opportunities
- A supportive, fun, and social team environment
- 40 hours per week with stable, regular shifts
The Role
As a Front Office Agent, you'll be the face of M Social. Your key responsibilities include:
- Checking guests in and out with efficiency and warmth
- Allocating rooms and promoting hotel facilities
- Handling daily cashiering and billing
- Resolving guest queries and complaints with poise and professionalism
- This role includes weekend and evening shifts, so flexibility is essential.
What We're Looking For
- Experience working in a 4+ star hotel front desk role is an advantage
- Opera PMS or Cloud knowledge is highly desirable
- Strong reception or customer-facing experience
- Fluent English and confident communication skills
- Someone who thrives under pressure and loves creating exceptional guest moments
If you bring hospitality passion, customer service, and great energy, we'll bring the training and support to help you thrive & grow.
Ready to Take the Next Step?
Be part of one of New Zealand's leading hotel brands in a relaxed, fun, and sophisticated environment.
Apply now and start your journey with M Social Auckland
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