Reservations Guest Service Agent

5 days ago

Auckland Airport, New Zealand Naumi Hotels Full time NZ$45,000 - NZ$65,000 per year

Location: Auckland

Employment Type: Full-Time, Fixed-Term (6 months)

Naumi Hotels is a boutique hospitality group known for our unique design-led hotels, exceptional guest experiences, and a culture that embraces creativity and innovation.

To strengthen our Front Office team, we are introducing a dedicated Reservations Guest Service Agent role to manage guest and corporate enquiries efficiently. We are seeking an enthusiastic, detail-oriented individual to manage the Stay and Inbound inboxes, handle telephone enquiries, and support corporate and inbound reservations for our Auckland property.

You will report directly to the Front Office Manager and work closely with the Group Reservations team to ensure consistent, timely communication with guests and corporate clients.

This is the perfect opportunity for a dynamic, self–motivated person to join our growing group, and become a valued member of Naumi TEAM. This office-based role is all about collaboration, connection, and delivering guest experiences that truly matter.

The fun things you get to do...

  • Be the first point of contact for reservations, handling calls and emails with accuracy and warmth
  • Respond promptly to guest enquiries with professionalism and accuracy
  • Keep hotel PMS systems updated with seamless, accurate bookings
  • Deliver outstanding service, resolving booking queries quickly and creatively
  • Showcase our hotels' uniqueness and experiences to inspire guests

Bring with you…

  • At least 3 years of experience in reservations or front office, ideally handling key accounts, travel agents, and tour operators
  • Solid hospitality background and thrives in guest-focused environments
  • Outstanding interpersonal skills, able to communicate clearly, professionally, and with ease
  • Tech-savviness, with strong proficiency in MS Office and other digital tools
  • Excellent written and spoken English, with knowledge of additional international or regional languages being a plus
  • Demonstration of exceptional problem-solving abilities in work experiences

What's in it for you?

  • Grow with us, through opportunities for career development and progression as our business grows
  • Discount accommodation when staying at our properties across NZ, AU and Singapore
  • Rewards and incentivesfor positive guest reviews
  • Referral Bonus Program
  • Naumi Knights Program

If this sounds like the role you have been waiting for, we'd love to hear from you - apply now #You'llLikeItHere.

Applicants must be legally entitled to work in New Zealand.

At Naumi, diversity, equity, and inclusion are at the heart of who we are and how we live our values. We welcome applications from people of all backgrounds, ages, cultures, abilities, sexual orientations, and gender identities. Our goal is to provide a fair, inclusive, and barrier-free recruitment experience for everyone. If you require any support or adjustments to participate fully in the recruitment process, we encourage you to let us know. Please feel assured that anything you share will remain confidential. You can reach our People & Performance team at , and we'll be happy to assist you.

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