Customer Service Representative

7 days ago

Albany, Auckland, New Zealand Konnect Koncepts Limited Full time NZ$55,000 - NZ$85,000 per year

Be the Face of Our Albany Branch – Customer Service RepresentativeNHR Group is one of New Zealand's most trusted names in light commercial vehicle rental and leasing.

We're looking for a motivated, customer-focused Customer Service Representative to join our Albany, North Shore team, someone who understands what great service looks like and enjoys helping people from all walks of life.

This is primarily a customer service role, where your day will be centered around assisting customers at the counter, answering phone and email enquiries, managing bookings, and delivering a smooth, friendly check-in and check-out experience.

You don't need to be an automotive expert, just confident behind the wheel and comfortable working both indoors and outdoors. Full training is provided. Experience in customer service is key. Whether you've worked in rental, hospitality, retail, admin, logistics, or any other customer-facing environment, you'll fit right in.

What You'll Be Doing

You'll enjoy plenty of variety, no two days are the same. In this role you will:

  • Welcome customers, manage check-ins and handovers, and support a seamless rental experience
  • Prepare rental agreements, process payments, and maintain accurate records
  • Move vehicles around the yard and ensure they're ready for hire
  • Keep our fleet and site presentable, organised, and ready for the day
  • Build strong relationships with both retail and business customers
  • Identify customer needs and spot opportunities to add value to their hire experience

This is a position where professionalism, initiative, and attention to detail really matter.

What You'll Bring

  • Proven customer service experience
  • Strong communication, multitasking, and problem-solving skills
  • A proactive attitude and the ability to stay calm under pressure
  • A full NZ Class 1 Driver's Licence
  • A strong ability to work collaboratively within a small team.

Why Join NHR?

  • Competitive hourly pay + time and a half on weekends
  • Supportive team with genuine career development opportunities
  • Full training and ongoing support
  • Be part of a professional, down-to-earth company that values teamwork and great service
  • 4-days-on / 2-days-off rotating roster (including weekends)

Ready to Apply?

If you're passionate about customer service, enjoy working with vehicles, and want to be part of a trusted NZ brand, we'd love to hear from you.

When applying, please include:

  • Why you want to join NHR
  • How you deliver great customer experiences

Applicants must have NZ residency or a valid work visa.

We do not accept applications via recruitment agencies.

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