Customer and Product Support Representative

3 days ago

Albany, Auckland, New Zealand Madison Recruitment Limited Full time

Location: North Shore, Auckland

Hours: 34 hours/week during school terms (minimal hours during holidays)

Type: Office-based. Must be able to work between 8am -4pm. 

Simplifying School Life – One Interaction at a Time Our clinet Kindo makes school life easier for families and staff through our trusted platforms – Kindo and ezlunch. From payments and permissions to fundraising and lunch orders, they help over 500 schools and 200,000 caregivers stay organised and connected.

They are growing fast and looking for a friendly, proactive team member to join our Customer & Product Support Team.

What You'll Be Doing

  • Supporting School Administrators, PTFA groups, and families with their queries
  • Helping users get the most out of our platform
  • Managing a portfolio of schools and building strong relationships
  • Troubleshooting issues and providing clear, helpful guidance
  • Collaborating with internal teams to improve customer experience

What You'll Bring

  • Confidence using multiple systems and learning new platforms quickly
  • Comfort working with data to spot trends and support needs
  • Strong written and verbal communication skills
  • Proven experience in phone-based customer service
  • A proactive approach to customer care and account support
  • Great attention to detail and time management
  • Ability to stay calm and focused under pressure
  • A positive, can-do attitude – we're one team working toward a shared goal

Why You'll Love Working Here

  • Your work matters – every interaction helps someone
  • Family-friendly flexibility – school pickups, flexible hours, and occasional WFH
  • Supportive culture – we back each other up and share knowledge
  • Customers love us – and they'll love the support you provide

Ready to Apply? Send us your CV telling us why this role excites you.

Please apply only if you:

  • Have the right to work in NZ
  • Are Auckland-based and able to travel to our North Shore office.

This role will not be around for long, so if you want to join a company that is really going places then APPLY today.

Reference: 143739

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