Contract Customer Services Team Leader

22 hours ago

Albany, Auckland, New Zealand Alexander James Limited Full time

We are partnering with a leading technology solutions provider in Albany to recruit Customer Service Representatives on a six month fixed term contract, as well as a Team Leader. 

The company supports thousands of customers nationwide, providing innovative solutions that help businesses stay connected and compliant.

You will be leading a small customer services team, focusing on proactive customer service making mainly outbound calls, as well as some incoming.  You will be able to lead with ease and work with your team to provide clear, professional, and friendly communication to a large and diverse customer base.  

To be successful in this position, you will:

  • have proven experience leading a customer services team
  • be equipped with tools to troubleshoot and resolve customer issues, especially when escalated to you
  • have exceptional communication skills, and confidently be able to guide and coach others

Exposure to billings and account-related queries would be beneficial.

This role is for an immediate start, and will run for six months.  If you believe you are someone we would want to speak to, then please submit your application today. 

If you have questions that aren't answered above, you are welcome to call Sally Stanton on

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