Senior Change Manager

Mō te tūranga | About the Role

The Senior Change Manager is responsible for leading and embedding strategic and operational change initiatives across the organisation. This role ensures that change is delivered in a structured, people-centric way that maximises adoption, minimises disruption, and aligns with business objectives. Working closely with senior leaders, project teams, and impacted stakeholders, the Senior Change Manager develops and executes fit-for-purpose change strategies, including stakeholder engagement, communications, training, and readiness planning. They play a critical role in assessing change impacts, managing resistance, and enabling sustainable outcomes. As a senior practitioner, they also contribute to the development of change capability across the organisation, mentoring others and championing best practices through communities of practice or governance forums.

• Lead Change Strategy Development Design and implement tailored change management strategies that align with organisational goals and project objectives.

• Stakeholder Engagement & Communication. Identify key stakeholders, build engagement plans, and deliver clear, targeted communications to drive awareness and support.

• Impact & Readiness Assessment. Conduct change impact analyses and assess organisational readiness to inform planning and interventions.

• Training & Enablement. Collaborate with Learning & Development and SMEs to develop and deliver training programs that equip staff for successful adoption.

• Resistance Management. Proactively identify potential resistance and develop mitigation strategies to support smooth transitions.

• Change Implementation Oversight. Manage the execution of change plans, ensuring timely delivery, alignment with project milestones, and minimal disruption to operations.

• Change Effectiveness Measurement & Benefits Realisation. Define success metrics, monitor adoption, and evaluate outcomes to ensure sustained change and value delivery.

• SME & Leadership Coaching. Support and coach senior leaders, SMEs, and people leaders to fulfil their roles in leading change effectively.

• Governance & Reporting. As required, provide regular updates to governance forums, track risks and issues, and ensure transparency across change initiatives.

• Capability Building. Champion change management best practices and contribute to the development of organisational change capability.

Nā tāu rourou | What will you bring?

• Strategic Thinking & Planning: Ability to align change initiatives with organisational goals, skilled in developing long-term change roadmaps and prioritising efforts, anticipates risks and builds contingency plans.

• Leadership & Influence: Inspires and motivates teams through uncertainty, builds coalitions across teams and levels, leads without direct authority by earning trust and credibility.

• Stakeholder Engagement: Identifies and manages diverse stakeholder groups, tailors messaging to different audiences, navigates resistance with empathy and tact.

• Communication Excellence: Crafts clear, compelling narratives around change, facilitates workshops, town halls, and feedback loops, active listening and emotional intelligence to foster trust.

• Change Impact Analysis: Assesses organisational readiness and change saturation, maps impacts across roles, processes, and systems, uses data to inform decision-making and measure success.

• Training & Enablement: Partners with relevant teams to design effective training, ensures staff are equipped for new tools, processes, and behaviours, monitors uptake and adjusts enablement strategies as needed.

• Coaching & Capability Building: Mentors leaders and SMEs to lead change within their teams, builds internal change capability through frameworks and toolkits, champions continuous improvement and learning.

Westpac Hei Wāhi Mahi | Working at Westpac

In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you

• Banking benefits, insurance discounts

• Growth and development – we provide opportunities for development and promote internal mobility

• Recognition - we recognise and reward our star performers

• School holiday subsidy - help you balance work and family during school holiday

• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac – it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you

Tono mai ināianei | Apply Now

Apply today with your CV and Cover Letter.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

5 December 2025