Customer Care Consultant

1 week ago

Auckland City, New Zealand Madison Recruitment Full time

nib is New Zealand’s second largest health insurance provider. They offer value for money and have been providing affordable health cover to more than one million people across the Tasman for more than 60 years

**The Role**: Taking inbound phone calls from new and existing customers regarding health insurance products, general policy queries, claims process, updating customer information and more. Day to day you will be:

- Speaking to a diverse range of customers
- Resolving customer queries and complaints in a timely manner
- Update customer records using in-house CRM systems
- Handling new claim lodgements when required

**The Hours**:

- 37.5 hours per week between 8am - 6pm Monday to Friday
- Once you are fully trained in the role you will have the flexibility to work from home up to 80%of your work week
- The first month you will be required to be in the office full time

**Benefits**:

- Competitive salary and short-term incentive program
- $1,040 annual work from home benefit
- Free Health, Life, Critical Illness, and Income protection Insurance plus discounts for family
- Health and wellbeing allowance and discounts
- Eye care discounts
- Supportive and diverse culture
- Thorough on-boarding, followed by ongoing support and career development opportunities
- Partnering retailers, restaurants, and gym discounts - updated and added to regularly
- EAP sessions availble for employees and their immediate family
- Weekly fresh fruit

**To be successful in this role we are looking for**:

- Proven experience in a contact centre and/ or hospitality and retail background
- Genuine drive for delivering exceptional customer service
- Can do attitude that is accountable for work and actions
- The motivation to learn and take constructive feedback
- Resilience and empathy are a must
- Openness to embrace change

To kick start your career in the insurance industry click APPLY

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