Outbound Customer Care Consultants

3 days ago

Auckland City, New Zealand Vector NZ Full time

Outbound Customer Care Consultants
- Full-time
- Department: Contact Centre
- Engagement type: Permanent - Employee

At HRV we believe everyone should love the feeling of coming home. In fact, since we started in 2003, we've helped over 500,000 Kiwis love the feeling of coming back to a warm, dry home. We provide whole home solutions, covering Ventilation, Water Filtration, Heat Pumps and Air Conditioning. Since 2017 we have been part of Vector Limited, so you know you have the backing of one of New Zealand's largest companies.

**About the**:
Our Customer Care Consultants - Outbound are responsible for maximising sales of HRV whole home solutions.

Roles includes:

- Telephoning prospective customers
- Finding new leads,
- Setting up quality appointments
- Providing support to our customers.

**_ You don’t need to have experience as full training will be given_**.**

**Who we are looking for**:
We are looking for drive, determination, and resilience, you’ll have exceptional customers service skills, and you are an excellent communicator which enables you to engage in conversation with our diverse range of customers. You LOVE working in a team environment and talking to people.

So, if you are eager and willing to jump on the phones, give it a go and get results, then this is the role for you.

**What's on offer**:

- Full time work (Monday to Friday), hours are Monday to Thursday from 10am-6.30pm, and Friday 9am-5.30pm.
- Base salary
- Bonus structure
- Free parking

We also offer a great range of **benefits** including:

- Paid Birthday Leave - take the day off on us
- Employee Assistance Programme
- Employee Recognition Programme (referral scheme and annual awards)
- HRV Employee Discount off CAIL products
- Staff discounts on a range of great brands (Noel Leeming, Place Makers, Repco, Torpedo 7, Pita Pit, The Coffee Club and many more)
- Become a ParaPartner and purchase direct from Panasonic at Friends and Family pricing.

HRV engages a workforce made up of individuals with diverse skills, values, backgrounds and experiences. HRV respects and values people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion. We also offer the opportunity to grow your skills and make a real difference in a supportive, high-performing team that celebrates success.

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