Customer Care Consultant

**Customer Care Consultant**

Are you ready to Chase the Sun? A career with Suncorp Group gives you the chance to do that every day - and there are opportunities available now.

For us, success is all about our customers and the positive impact we can make in their lives and communities. Our **Consumer** **Customer Care & Operations team** is an essential part of how we help New Zealanders build futures and protect what matters. Our focus on people, means we will be committed to your success, with lots of opportunities to develop your customer service and sales career in exciting new directions. You’ll a be part of diverse and dynamic team, committed to delivering great outcomes for our customers and. will be recognised and rewarded for the genuine impact you make.

We have had a permanent opportunity become available in our **Consumer** **Customer Care & Operations team** based in Auckland.

**Your new role**

You will contribute to the sustainable growth and retention of our consumer insurance business, by ensuring customer needs are met across the care, pay, renew, and leave customer journey stages, along with supporting other journey stages (quote, buy, renew change) as required.

Hours of work:
**75 hours per fortnight (excluding unpaid meal breaks).**

**Your normal times and days of work are between 8.45am - 5.15pm Saturday and Sunday, 7.45am - 8pm Monday to Friday, with the hours set by fortnightly roster.**

You'll receive all the support that you need to succeed in the role. The first 3- 6 months of your career with us will be based in our Auckland office during your training period. When you're ready, you will transition to flexible working, which includes working from home up to 50% of the time.

**You will be responsible for**:

- Customer Service
- Support Vulnerable Customers
- Customer Growth and Retention
- Building positive relationships with stakeholders and customers/partners
- Follow Best Practice call guides and decision-making tools in every interaction

**To shine in this role, you will have**:

- NCEA Level 3, including Mathematics and English studies (mandatory)
- Customer service experience (mandatory)
- Insurance industry experience
- Effective communication skills both verbal and written
- Excellent customer service skills
- Proficient computer skills e.g., Excel, word.
- High attention to detail
- Organised and efficient
- Ability to work in a fast-paced environment
- Resilient

**What you will get in return**:

- Free life, salary continuance and trauma insurance cover
- Discounted insurance through Vero
- Flexible working environment and arrangements; genuine focus on work-life balance
- $250 annually for flexible benefits
- Ongoing learning and development opportunities, including study support

**About us**

We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance - working together to bring about faster, simpler, and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you’ll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.

Chasing the sun means pursuing your passions, fulfilling your potential and getting that much closer to the future that’s just beyond the horizon. If that’s a future you want to see, then your time in the sun starts here - with a Suncorp career.
- At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers._

**Advertised**: 07 May 2025 New Zealand Standard Time
**Applications close**: 16 May 2025 New Zealand Standard Time