Onboarding Specialist

**Who is eXp?**

Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us

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Why join eXp's International Team?*

Come join the eXp Realty international team, where we speak many languages and cross many time zones in our quest to build the most agent-centric brokerage in the world. Nothing is more rewarding than the welcome we experience as we launch our unique real estate model in new countries and the anticipation of where we will go next

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What you will do: *

World-class customer service/experience is required for every interaction with strong problem-solving skills, empathy, and urgency to every engagement.

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How you will make an impact: *

Process joining agents for initial systems, process and account setup to include but not limited to:

- Start the approval process
- Send out / Gather required forms and contracts
- Set up the joining agent’s profile
- Trigger the setup of the agent’s transaction platform
- Assign company tools/resources to agents during the joining process
- Assist with fielding questions as needed
Communicate effectively, both orally and in writing
Respond to client/company communication in a manner that provides added value and generates significant customer satisfaction
Rapidly establish a positive working relationship with customers and other professionals
Work continuously on a task until completion (or referral to third parties, if appropriate)
Identify problem areas, and devise and deliver solutions to enhance the quality of service and to prevent future problems
Directly involved in Agent experience, handling agent attraction strategy for recruitment, training, and retaining

**How you will grab our attention**:

- **Education**:

- Bachelors Degree preferred, or Relevant experience in the Real Estate sector
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Experience: *
- Relevant experience in the real estate industry is a must, with a focus on delivering a world-class customer service/experience
- High volume, multi-task environment in real estate or relevant experience
- Ability to read and interpret documents including real estate contracts, leases, and settlement statements
- Highly adaptable, analytical and a clear-thinking problem solver
- A self-starter on individual projects and a contributing member on team projects with a “can do” attitude
- Excellent written, verbal, and organizational skills
- Strong organizational, prioritization and time management skills
- Positive, trustworthy and dependable
- Ability to work remotely with no direct in-person supervision
- Excellent written and verbal communication skills
- This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. eXp Realty reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment._

eXp World Holdings is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.