Customer Onboarding Specialist

**About the role**

Our Onboarding team is growing We're looking for our third Customer Onboarding Specialist to join our team as we scale globally.

As an Onboarding Specialist at Halter, your focus will be on implementing our onboarding experience for our customers, a key element in delivering value through every step of the customer journey. You are fundamental to our mission of delivering remote onboarding at scale, ensuring that our solutions not only meet but exceed our farmers' needs. In this role, you will be pivotal in executing our onboarding strategy, ensuring a world-class customer experience, effectively managing timelines, and driving product adoption among our farmers.

Your efforts will directly contribute to our customers' success, demonstrating the tangible value of Halter through tailored onboarding experiences that facilitate seamless integration and maximise utility. This role is about more than just guiding new users; it's about creating lasting value that supports the growth and success of both our farmers and Halter.

We are looking for big thinkers who know how to get stuff done. We love people who are comfortable working in a dynamic, high-energy environment where they will be challenged daily. We want people who are passionate about nurturing exceptional customer experiences.

**What your day could look like**:

- Facilitate the customer onboarding process from sales handover to the successful transition to the Customer Success team.
- Support the adoption of Halter's products by implementing onboarding activities that meet customer needs.
- Provide continuous support and guidance to customers throughout their onboarding journey, serving as their primary contact.
- Engage in collaborative efforts with Sales, Customer Success, Marketing, and Product teams to deliver a cohesive customer experience.
- Identify and address opportunities to improve the onboarding process and enhance customer satisfaction and efficiency.
- Ensure a thorough and seamless handover of customers to the Customer Success team, including the transfer of essential customer information and insights.
- Monitor, report, and respond to key onboarding metrics to improve the onboarding experience.
- Maintain effective communication with all stakeholders, providing updates on onboarding activities, outcomes, and areas for enhancement.
- Promote a positive onboarding experience, encouraging customers to advocate for Halter.

**Who we’re looking for**:

- ** Customer Centricity**:A proven track record of enhancing customer experiences across various industries, complemented by exceptional communication skills that foster strong customer advocacy. You'll be obsessed about all things customer
- ** Critical Thinking**:The ability to think critically and deeply to understand and resolve complex and unfamiliar customer challenges throughout the onboarding process. Proficiency in utilising data and analytical skills to continuously improve onboarding strategies is essential.

**Why our team loves working at Halter**:

- A genuine and shared connection to our mission to make a difference in the world.
- The excitement, risk, and reward of a high-growth technology scale-up.
- The pride of joining an iconic New Zealand technology company growing successfully on the global stage.
- The opportunity to work with and grow together with an enthusiastic, and highly gifted team with diverse backgrounds.
- The opportunity to supercharge your career in a supportive and caring environment.
- Our ideas are truly valued, we are able to move fast, and our impact is real.
- Dog-friendly office right in the heart of Auckland city. Did we mention dogs and cows?
- Delicious snacks and drinks are available for your daily flow.
- Healthy body, healthy mind. We’re partnered with Southern Cross Health Insurance to support your well-being.
- We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family.
- Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth.
- Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave.
- We offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.

**Our Office First Approach**

There’s a reason you visit your friends in person, live with your family and don’t do dinners over Zoom. Humans are wired for connection. We believe a world-class, in-person office culture is the best way for high-performing teams.

Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth, learning, impact, and building genuine long-lasting relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful and aligned work. We don’t like having heap