Service Desk- Level 1

2 weeks ago


Wellington City, New Zealand HAYS Full time

Excellent opportunity for an IT Helpdesk Support to join an amazing company**
Your new company**

**Your new role**

On a day-to-day basis this role will see you provide 1st level technical support to users. Logging service requests in the Service Desk software and escalating incidents and requests to the appropriate groups within the IT team. Resolution of request incidents, delivering status updates through exceptional service throughout the process. Facilitating the requirements of IT equipment and services.

**What you'll need to succeed**
- Experience with Microsoft 10 and office 365
- Be a strong communicator, both written and verbal
- Able to handle stressful situations in the work environment
- Provide customers with the service they expect and go the extra mile.

**What you'll get in return**

Great opportunity to work for one well-recognized IT agency based in Wellington that offers a very attractive working conditions such as barbecue on Friday and many other social events. The organisation prides itself on offering its employees flexibility and an opportunity for personal development and learning.

**What you need to do now



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