Senior Service Desk Analyst

2 days ago


Wellington City, New Zealand Datacom Full time

Our Purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Our Team
Our Wellington Service Desk boasts over 150 team members dedicated to solving technical issues for more than 20 large client environments. Located on the Jervois Quay waterfront, we have a great team culture with a strong focus on being professional, efficient and easy to work with
About the Role
Here’s an opportunity to step into a Senior Service Desk Analyst role As a senior analyst, you'll look after tier 2 resolutions being a point of contact to our biggest clients. No two days will be the same as you’ll be constantly thinking outside of the box to troubleshoot and resolve issues, ensuring the most efficient and effective customer service, possible If you’re looking for somewhere to develop your technical support skills within a great culture, then this is the role for you
What you’ll bring
Your verbal and written communication skills are the key to your success in this role. You’ll have at least 2 years experience in level 1 technical support, and you’ll love helping people with your effective communication skills.
About Us


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