Service Desk Analyst

5 days ago

Wellington City, New Zealand Datacom Full time

Our Purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Our Team
The Datacom Customer Support team are responsible for a number of outsourced services for some of New Zealand’s largest organizations. With functions spanning Service Desk, Field Service, Digital Enablement and Product Management, our environment is dynamic and fast paced. And we have a bigger purpose - not only are we are focused on delivering awesome business outcomes, we are thinking, planning and taking action on revolutionizing the technology industry
We have an excellent opportunity for someone keen for the next step in their career, joining a fantastic team of peers with lots of scope to learn and grow You will be part of our extensive Customer Delivery business who support each other working collaboratively across multiple locations.
The Role
Our service desk is a shift environment so we’re looking for people who are flexible with their availability to support covering shifts, wherever needed.

**What you’ll do**:

- Work to given Service Level Agreements and KPI’s
- Problem solve and troubleshoot
- Multitask

**What you’ll bring**:
This is a fast-paced role; the nature of customer support means we get peaks and troughs, so you’ll be adept at multi-tasking to stay on top of your tickets whilst the call volumes are high. You’ll be adaptable to change track at the drop of a hat (or Priority 1 Incident ) resolving tickets in a timely and responsive manner, balancing your workload accordingly.
Those who are successful in this role have a genuine, positive attitude, strong customer service ethic and strong technical aptitude. Your ability to persevere and overcome challenges will allow you to excel in this team
Whilst relevant Service Desk experience is a bonus - we have a formal training program that will see you develop all the skills you need, as long as you have the right soft skills and attitude to learn them
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