Service Desk Analyst

6 days ago

Auckland City, New Zealand Waste Management Full time

**Company Description** About Us**

Here at WM New Zealand Ltd we do much more than collect residential or commercial waste. We are New Zealand’s leading resource recovery, recycling and waste management provider who are committed to safeguarding our beautiful environment. This is done through sustainable management of our valuable resources. Put simply, sustainability is what we do

Are you passionate about providing top-tier interactive service while navigating the dynamic world of IT support? If so, we invite you to become a crucial part of our team as a Service Desk Analyst

Your main goal is to champion customer service, serving as the go-to expert for our WM New Zealand staff. You'll be at the forefront, managing the complete resolution process and ensuring that our IT systems operate at peak efficiency.

This role is based on site and some travel may be required to our regional sites.

**Key Responsibilities include but not limited to**:

- Achieve Service Desk Key Performance Indicators - ensuring that our IT services exceed performance metrics.
- Achieve Service Desk Service Level Agreements when delivering customer support services.
- Provide Level 1 and Level 2 Support for IT Infrastructure.
- Diagnose and Resolve Priority Issues & escalating if necessary.
- Create and Update System Documentation.
- Record Work in Service Management System - Document as you go for tracking and continuous improvement.

**Qualifications**
- Previous experience in a Service Desk or IT support role.
- Proven track record of achieving Service Desk Key Performance Indicators.
- Experience in providing Level 1 and Level 2 support for IT infrastructure.
- Previous experience in creating and updating system documentation.
- Demonstrated ability to provide training to staff on key IT systems.
- Qualifications within the IT field is preferred

**Additional Information**
- Competitive Salary Package
- Valid and rewarding career path
- Work Life Balance Initiatives
- Professional Development Opportunities
- Onsite Café and Carpark
- Discounts on various products for you and your family to enjoy

WM is an EEO employer and promotes drug and alcohol-free workplaces.

You must be in New Zealand and hold a current work visa / residency or NZ citizenship.

  • Service Desk Analyst

    2 days ago

    Auckland City, New Zealand Robert Half Full time

    **The Company** A ANZ wide global name in hospitality, this organisation is looking for a motivated and experienced Service Desk Analyst to join them on a 3-month contract. This will be supporting their in house restaurants, accommodation and conference centres to ensure there is no drop in service levels provided. Working within a team of 6 Service Desk...

  • Service Desk Analyst

    4 days ago

    Auckland City, New Zealand HAYS Full time

    Great opportunity to bring your natural customer service to and grow in the technology support space! **Your new company** A national healthcare provider based in Penrose supporting the IT services to hospitals, specialist services and community care. **Your new role** As a Service Desk Analyst you will work within a fantastic team to provide efficient and...

  • Service Desk Analyst

    4 days ago

    Auckland City, New Zealand Robert Half Full time

    **The Company** An ANZ wide global name in the healthcare industry, this organisation is looking for a motivated and experienced Service Desk Analyst to join them on a 5-month contract. This will be providing their in-house teams with technical support to ensure everything is running smoothly. Joining forces with a dynamic crew of 8 Service Desk Analysts,...

  • Service Desk Analyst

    1 week ago

    Auckland City, New Zealand Fujitsu Full time

    About the job Service Desk Analyst **Service Desk Analyst** New Zealand location **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to...

  • Service Desk Analyst

    2 weeks ago

    Wellington City, New Zealand H2R Consulting Full time

    **Location**: Wellington Type: Casual Reference: 800366 H2R Technology is currently on the lookout for a Service Desk Analysts to join established teams and they look to boost their workforce and support the team in a casual basis. This is a great role for someone looking to gain some hands on practical experience whilst also studying. It would be...

  • Service Desk Analyst

    2 days ago

    Auckland City, New Zealand DDS IT Full time

    **Introduction**: We need an exceptional Rockstar! We have a number of open roles for Service Desk Analyst/Engineers for both Permanent and Independent Contractor engagement! Work with a high performing team of Service Desk Engineers Remote first workplace Great Company culture About DDS IT Our culture starts and ends with our people. We are a...

  • Service Desk Analyst

    2 weeks ago

    Wellington City, New Zealand Fujitsu Full time

    About the job Service Desk Analyst **Service Desk Analyst** Wellington location **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to...

  • IT Service Desk Analyst

    2 weeks ago

    Auckland City, New Zealand Oji Fibre Solutions Full time

    **Oji Fibre Solutions** is a leading pulp and packaging manufacturer in New Zealand, driven by sustainability and innovation. This role, based in our corporate IT team, supports nationwide operations and delivers strategic technology solutions across the business. Are you a natural problem-solver with a passion for helping people? We’re looking for an...

  • Service Desk Analyst

    4 days ago

    Auckland City, New Zealand NTT Full time

    **Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?** Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our...

  • Level 2 Service Desk Analyst

    6 days ago

    Wellington City, New Zealand Potentia Full time

    **Must be available immediately or with 10 days' notice** **The organisation** Smaller government entity that enables our economy to grow, people to be in work and our financial system to remain stable. **Your role** You will be an experienced Level 2 Service Desk Analyst who will work to provide level 1 and 2 technical support for the organisation as...