IT Service Desk Engineer
1 week ago
We are looking for passionate, experienced Service Desk Engineer who are ready to hit the ground running and play a key role in supporting our critical internal systems. If you're innovative, eager to learn, and thrive in a collaborative environment, this could be the perfect opportunity for you.
**What You’ll Bring**:
As a Service Desk Engineer, you’ll work closely with teams across the organization, making excellent communication skills, an agile mindset, and a collaborative spirit essential for success. You'll also have the chance to explore and implement cutting-edge technologies, so a willingness to learn and adapt is key.
**Technologies You’ll Work With**:
- Microsoft Azure
- Defender, Darktrace
- Windows 365 & Azure Virtual Desktop
- macOS
- Windows Hello
- Microsoft Teams (Voice)
- Cisco Meraki Switches
**Requirements**:
- Excellent communication and customer service abilities.
- Strong problem-solving skills with a passion for technology.
- Proven experience in a Service Desk environment, managing support requests and troubleshooting.
- Ability to work independently and manage your time efficiently.
- Prioritize and manage service requests and incidents to ensure a seamless IT experience for end users.
- Deliver effective Level 1 and Level 2 support for internal software and systems.
- Familiarity with Windows OS, macOS, Office 365 Suite, Cloud technologies, PowerShell, etc
**Benefits**
- Onsite gym
- Flexible working hours with the option to work from home
- Recently refurbished office space
- A strong focus on research and development
- Ongoing training and career development opportunities
- Access to the latest technologies and industry-leading vendor partnerships
**Location & Work Hours**:
- East Tamaki, Auckland
- Hours: 8:30 AM - 5:00 PM
If you’re ready to be part of a dynamic, fast-paced team and embrace new challenges, we want to hear from you
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