Print Service Engineer

2 weeks ago

Hamilton, New Zealand FUJIFILM Full time

Provide exceptional service to our customers
- Gain experience in busy corporate environments
- Excellent staff benefits

**About FUJIFILM Business Innovation**
On April 1, 2021, Fuji Xerox NZ has changed its name to FUJIFILM Business Innovation, which embodies its commitment to continue pursuing business innovation. FUJIFILM Business Innovation New Zealand is an equal opportunity employer that celebrates diversity and remains committed to creating an inclusive environment for all employees.

FUJIFILM Business Innovation is committed to offering innovation to businesses globally to help maximize their organizational strengths. As a USD$9 billion enterprise with approximately 40,000 employees globally, our portfolio includes R&D, manufacturing, and sales of world-class multifunction printers, production printers, and IT solutions, as well as business process outsourcing services.

**About the role**
We are looking for exceptional Customer Service Engineers to join our team in Hamilton to provide a quality product and service to internal and external customers, with skills from fault finding to performing maintenance on the FUJIFILM Business Innovation range of printers and photocopiers.

Other duties include:

- Installing, maintaining, and modifying FUJIFILM Business Innovation equipment and accessories for our clients
- Responding to allocated calls and resolving customer queries promptly
- Liaising with customers to ensure the service requirements have been met
- Will be required to obtain Electrical Practising Licence

**Skills & experience**
We are looking for someone who has exceptional mechanical aptitude and problem-solving skills. Along with this, you will also have:

- Minimum 2 years’ experience with FUJIFILM Business Innovation and multifunctional products or equivalent
- Current Electrical Practicing License (or ability to obtain one)
- Experience in networking of printers and diagnosing print related problems
- In-depth knowledge of xerographic technology
- Excellent ability to work autonomously and prioritise workload
- Previous experience following block circuit diagrams
- Outstanding communication and commitment to customer satisfaction

**Please note that applicants with the right to work in New Zealand will only be considered for this position

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