Service Engineer

**General information**:

- Location
- Hamilton
- Expertise
- Infrastructure, Networks, Technology
- Job Level
- Experienced
- Employment Type
- Permanent full-time
- Close Date
- 14-Feb-2025
- Ref #
- 59058

**Description & Requirements**:
**About Us**

At Entelar Group we believe information and communications technology (ICT) in all its forms should be seamless, easy and something our customers should never have to worry about. Thats because New Zealanders being able to connect with other New Zealanders and the world is the key to keeping this country working.

From building cell sites and burying the fibre cables that connect our network safely, to ensuring IT hardware and software solutions are tested, distributed, implemented, and maintained, to even making sure our handsets work and are repaired quickly and efficiently, we cover it all. A one-stop shop providing continuous, end-to-end solutions to keep NZ connected - backed by superior service, unequalled expertise and leading technical and engineering know how.

**About the Role**:
Are you passionate about delivering exceptional technical support and ensuring customer satisfaction? Do you excel at resolving intricate technical problems through effective troubleshooting? We are seeking skilled Service Engineers to join us in providing excellent service. As a Service Engineer, you'll assist with diverse IT environments, occasionally on-site, offering desktop and engineering support. Your close client interaction emphasises exceptional communication and top-tier service. Your adeptness and professionalism enhance your technical proficiencies.

**WHAT YOU'RE RESPONSIBLE FOR**:

- Provide technical support to clients through effective communication and problem-solving skills.
- Diagnose and troubleshoot technical issues remotely and on-site, ensuring swift issue resolution.
- Onsite support across several clients (varying locations) - valid NZ driver’s license required.
- Building and supporting end-user devices (PCs, laptops, thin clients, printers, mobiles, tablets).
- Diagnosing faults / troubleshooting / problem solving.
- Network /Windows desktop and Server support.
- Building productive working relationships across a variety of colleagues, clients, and suppliers. Continually innovating in your work environment
- Document service activities and maintain accurate records of client interactions.

**WHAT SKILLS & EXPERIENCE YOU NEED**:

- Work experience in equivalent field with It services experience or training.
- Proven experience in technical support, maintenance, or a related role.
- Strong diagnostic and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Familiarity with hand tools, ladders and networking equipment is required

**WHY CHOOSE US**:
**Diversity and Inclusion**: Te Kanorau me te Whakawhāiti mai

We are constantly looking for ways to build a more inclusive culture. Our vision is for diversity and inclusion to be “how things are done here”, embedded into our day-to-day activities, standards, and business practices. We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.

**Sustainability**: Toitū

Sustainability is a key focus for us. We are dedicated to supporting Aotearoa New Zealand’s recovery and economic transformation. The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.

**WE CAN WOW YOU WITH**

In return, you will be a key player in shaping the team and contributing to the growth of a rapidly expanding business segment. Together, we'll create an inclusive work environment that fosters innovation, creativity, and effective problem-solving. We'll recognise and embrace differences and diversity in our workplace where our people are seen, welcomed and their opinions valued.

We also offer market leading benefits including:

- comprehensive surgical and consultative medical cover from Southern Cross - all at no cost to you
- life, income protection and trauma insurance
- a monthly credit of $120 on your Spark account which you can use towards any of our amazing products
- the latest devices and accessories at any Spark retail store at cost plus 5% plus GST
- great rates with Marram on healthcare reimbursements and access to holiday homes at below market rates
- access to up to 25% off everything in store at talkischeap.co.nz - an online store that sells phones, tablets and other devices.
- Access to friends and family rates with Samsung
- A leading wellness program to support you in times of need, including access to trained mental wellness coaches, and 1:1 session with a psychotherapist / psychologist.

**KEEN? APPLY NOW**

Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citi