Service Engineer

2 weeks ago

Hamilton, New Zealand Tetra Pak Full time

**Job Summary**:
Develop the understanding and knowledge of the Service Engineer role in Tetra Pak by executing preventive & corrective maintenance; analysing and correcting technical issues with focused in customer's operation efficiency; and participating in installation events.

**What you will do**:
1. Execute preventive maintenance activities in line with global Tetra Pak standard procedures and reinstate equipment into production environment according to defined expectations
2. Execute analysis, restore basic conditions or troubleshoot to resolve electro-mechanical and automation issues (including HW, SW, Network) in connection with the Remote Support. Conduct systematic root cause analysis of problems to enable permanent resolution. Promptly report and mange all discovered Technical Issues according to the QTIM process and, when needed, escalate to next appropriate level in a timely manner providing a proper PSM to ensure rapid resolution.
3. Execute Disassembling and mechanical assembling of Capital Equipment at customer sites according to the Tetra Pak process
4. Perform production support / breakdown on customer site
5. Execute installation of relevant Electromechanical upgrade kits according to procedures and reinstate equipment into production environment according to defined expectations.
6. Conduct Operator relevant customer training, physically or remotly
7. Participate proactively to contribute with opportunities and ideas to the S(K)AM regarding business development of the customer.
8. Follow-up Operationally the contracts leading, take decisions with the SAR & SKAM to manage proactively the outcome of the contract (profitability and/or performance)
9. Promote a safe working culture in the team and Execute all work in accordance with Tetra Pak and Customer safety regulations and requirements.
10. Execute all work in accordance with Tetra Pak standards and requirements regarding product quality and food safety. Escalate all discovered food safety, quality assurance and regulatory issues.
11. Lead the daily contact and operational relationship with your designated customer contact
12. Comply with all reporting requirements in an accurate and timely way. Distribute reports according to existing procedures and ensure that proper handover is done.
13. Act as an ambassador for Tetra Pak at all times, ensuring good working relationships with the customer and Tetra Pak colleagues and that Tetra Pak’s reputation is sustained

**We believe you have**:
'+3 years experience in Installations, maintenance and service work. Can independently deliver preventive maintenance, industrial systems troubleshooting, installation tasks and upgrade installations.
Previous positions: Technician, Production engineer, Maintenance Engineer

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