Customer Care Representative

4 days ago

Auckland City, New Zealand Auckland Transport Full time

Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities.

Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland.

We are on a journey and working to shape our organisation through an ambitious transformation programme providing for more effective and efficient AT.

Delivering Auckland's transport solution on such a mammoth scale is no mean feat and we need a talented team to ensure we are up to this task.

**Te Whiwhinga mahi | The opportunity**

We're on a mission to wow customers and help them travel confidently across Auckland. We have a great opportunity in our friendly Contact Centre team assisting Aucklanders and visitors to our city with their journeys as Contact Centre Representatives

So, if you are looking for a VIBRANT and CHALLENGING opportunity to develop and grow as well as have a great impact on customers, than we're looking for you to join the team as a Customer Care Representative (Contact Centre). \

In this role you will work on a five weekly rotational roster, scheduled to work eight and a half hours per day between the hours of: Mon to Fri - 06:00am to 08:00pm and Sat, Sun & Public Holidays - 08:00am to 06:30pm

**Ko koe tēnei | About you**

You have the ability to create WOW moments for that include:

- Being excellent in providing information quickly in a fast-paced environment
- Being sorry when we need to with our customers but quickly move to provide answers and solutions for them
- Being open and ready to communicate to people of all ages, ethnicities and capabilities
- Being open and ready to learn new skills and technology that help our customers feel more confident about you, the service you provide and of course Auckland Transport
- Showing us how you are able to WOW customers through your amazing communication skills
- Showing us how your patience with customers ensures they are listened to
- Being an active member of a great team by sharing and interacting for the benefit of all
- WoW meaning customers feeling better and more confident after they've talked with you.

**Ko wai mātou | About us**

At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together.

In addition, our Flexible Working initiative empowers our people to work flexibly whilst meeting the needs of our customers, the organisation and the individual.

In addition, we also offer:

- Investment in your professional development and training
- Opportunity for greater leadership and accountability
- Modern CBD (Wynyard Quarter) waterfront-based office
- Paid parental and partner leave
- Study assistance
- Health and Wellbeing benefits
- Professional memberships

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