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Sales Support Coordinator

2 weeks ago

Napier, New Zealand New Zealand Couriers Full time

**About New Zealand Couriers**
Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused service delivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand’s most experienced courier provider, and to be the flagship brand of Freightways.

**The role**
Based fulltime at our Hawkes Bay branch, the Sales Support Coordinator serves as the ultimate team player for our Sales team. With the common goal of growing and expanding business opportunities and getting customers’ freight to where it needs to be, you’ll assist with regular sales reporting, maintaining customer records, and other admin tasks for the Sales team.

**Key responsibilities include**
- Delivery of high standard of professional customer service at all times
- Proactive management of outstanding returns for key customers
- Resolving escalated queries around misdirected/undeliverable customer freight
- Focus on building strong partnerships between our customers’ businesses and ours
- Proven success in providing positive customer experiences
- Demonstrable data entry and reporting ability
- Competency with MS Office Suite and CRM
- Experience in freight or logistics - advantageous
- Competency in administration and data entry skills

**Join us and in return we can offer**
- A transparent and supportive management team who prioritise their people
- Career development opportunities with the Freightways group of companies
- Free onsite parking