HR Shared Services Quality Manager

**You can be part of the **manaaki hauora (Health Industry)**

Did you know, that together Canterbury and West Coast District Health Boards have the largest workforce in the South Island and the 6th largest in NZ? The two DHBs also share several essential business services like Human Resources (HR), or as we call it People & Capability. The HR Shared Service (HRSS) department pays people, supports rostering, creates contracts and other important legal stuff as well as helping our people when they have questions about their employment. It’s exciting stuff and we’re expanding to support the growth and delivery of the service. We’re increasing the size of our teams and also introducing some new roles.

If you have HR experience and interested in joining a complex, fast-paced and exciting team of wonderful people, please look out for our new roles, such as: Employment Agreement Implementation Lead and Specialist, Quality and Improvement Lead as well as ACC Specialist, Overpayments Specialist, Rostering Support and a HRSS Coordinator.

These roles are a unique opportunity to be part of a growing department and is a great learning ground to springboard your career in People and Capability as well as feeling good about giving back to the community.

**Mō te tūnga | About the role**

**Key responsibilities of this role include**:

- Establishing and monitoring service levels and improvements across functions
- Using data and process analysis to build an understanding of working practice, results and potential opportunities
- Leading the department’s reporting function, and assessing potential opportunities and business cases
- Identifying and leading continuous improvement steps, driven by data and results
- Collaboratively work with the HRSS Leadership team and other support teams such as Technology and Finance to establish and deliver improvements
- Supporting the HRSS Leadership Team to establish Service Level Agreements and Key Performance Indicators across the Department
- Collaborating with the HRSS Manager to define operating models, plans and priorities
- Working closely with stakeholders around projects and initiatives that impact HRSS
- Maintaining a holistic strategic perspective across the HR Shared Service Department
**Ko wai koe **| About You**
This role would suit someone who enjoys work collaboratively with various stakeholders across the business. The environment is fast paced and challenging, therefore you should be resilient and adaptable. This role requires someone who has good project management skills as well as leadership and influencing skills.

**Ngā pūkenga me ngā wheako | Skills and experience**

Your skills will include:

- Experience in quality-based analysis or management roles
- Knowledge of HR practises, such as payroll, rostering and HR processes and systems
- A background working in a large, complex and diverse environment would be advantageous
- Analytical and strategic skills
- Interpersonal and influencing skills
- Report writing skills, based on operational data
- A relevant tertiary qualification in business, HR, computer science or related discipline
- Problem solving and critical thinking skills
- Microsoft Office Skills (Excel, Word, Outlook)
- A background in the Health Industry would be advantageous

**Mō mātou | About Us**
- “Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do”_

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury the West Coast community.

The culture at Canterbury District Health Board, is driven by our **ā Mātou Uara (Our Values)**:

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua
**Ngā** **hua | Benefits of working at CDHB**

When you work at the Canterbury District Health Board, you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and business.

At the DHB, you are part of something greater then yourself and encouraged to your unique self.

We have a range of clinical and non-clinical roles at CDHB, there could be a place for you

Please visit our careers website for other roles and find your ideal fit within the Canterbury District Health Board.
**The Future of the Health Industry**

**Nau mai, haere mai, tauti mai