Customer Service Representative

4 days ago

Auckland City, New Zealand Invacare ANZ Full time

Invacare is a proud supplier of mobility and medical equipment that is used in hospitals, aged care facilities and homes all around the world. We have an extensive line of products which includes manual and powered wheelchairs, mobility scooters, beds and mattresses, patient lifters, ramps and more. Our mission? To make Life's Experiences Possible.

We have an opportunity for a positive, customer centric personality to join Invacare as a Customer Service Representative in our Trading Customer Service team on a six (6) month fixed-term, parental leave cover contract.

Our Customer Service teams are one of our front-line links to our customers and communities and your role plays an important part in ensuring that we are delivering an exceptional standard of service to those who matter most.

**About the role**

Working with the team, you’ll help to manage incoming enquiries and requests from customers and our sales team, with a strong focus on providing exceptional service. You’ll also assist with entering orders, processing quotes and warranties and liaising with our wider team to provide solutions. This role is a full-time, permanent position working 40 hours per week on a Monday to Friday basis.

**About you**

You’ll bring a passion and desire to help others, ideally with previous experience as a Customer Service Representative. Our calls and administration work can be complex, so you’ll need to be able to work independently to handle and resolve calls but will also be supported along the way.
- We’re looking for someone who: _
- Has great communication skills, both verbal and written
- Can think on their feet and thrives on exceeding expectations
- Brings sound computer skills, ideally with experience working in an ERP system such as JD Edwards or SAPEmbraces collaboration and positive change

**Why join us?**

Invacare is an amazing values-based global organisation that makes a real difference in people’s lives, and you’ll get to be part of us We have a passionate and fun culture that’s committed to diversity and inclusion, ongoing professional development through on the job learning, secondments and training and the opportunity to work in cross-functional teams across the ANZ region.

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