Customer Service Representative

11 hours ago

Manukau City, New Zealand Service Foods Full time

When you join our team at Service Foods, you become part of a dynamic, rapidly growing company that truly values its employees. We offer a highly competitive pay package, ongoing training and development opportunities, career progression support, as well as a discounted staff purchase scheme and a commitment to work-life balance.

Our team of over 800 people across 17 distribution sites in New Zealand is dedicated to enhancing our customers' businesses by providing exceptional customer service and delivering innovative supply chain solutions. We live and breathe our values of creativity, resilience, inclusivity, collaboration, work ethic, and humility, and we strive to create an environment that we're proud to call our workplace. Join us on this exciting journey

**We are looking for a Customer Service Representative for 12-month maternity cover to join our Customer Support team based in Ihumatao, Mangere. There is a possibility of this role becoming permanent, depending on the business requirement.**
- Immediate start
- Full-time permanent role
- ** Monday to Friday, 6:30 am to 3:00 pm, Every second Saturday (7:00 am-12:30 pm)**:

- Location: Ihumatao Road, Mangere (near Auckland Airport)

**The job**:

- Keying in orders and invoicing them in our ERP system.
- Ensuring all customer complaints are resolved with tact and efficiency.
- Working together and coordinating with various internal departments to address customer queries and concerns.
- Discussing product options with customers and Up-selling product lines

**The person**:
The successful applicant will possess the following skills, qualities, and attributes:

- Drive, Resilience and Exceptional People skills.
- A great communicator with a friendly and confident phone manner
- Excellent English speaking, reading & writing skills, and reasonably good arithmetic skills
- Current full NZ driver's license
- Time management skills are necessary
- Attention to detail
- Prior NZ experience within this field will be an advantage but not essential.
- Knowledge of basic food ingredients is essential.

**The benefits**:

- Work with one of NZ's largest foodservice companies.
- A fun, diverse and inclusive working environment.
- Discounts on food and non-food staff orders.
- Professional growth & Development opportunities.
- Free onsite parking.

**Our story**:
Service Foods is one of New Zealand's largest and fastest-growing food service distribution businesses. We directly import over 4000 products from over 20 countries and supplement this with 8000 plus locally produced products. We supply Cafes, Restaurants, Hotels, Quick Service Restaurant Chains, Manufacturers, Retailers, Distributors, and exporters nationwide.

**Interested in this role?

  • Customer Service Representative

    2 weeks ago

    Manukau City, New Zealand Service Foods Full time

    **Service Foods Auckland is seeking motivated and customer-focused individuals to join our team as a Customer Service Representatives.** **About the Role**: In this role, you will be the first point of contact for our valued customers — managing inquiries, processing orders, and resolving issues efficiently and professionally. You’ll use Salesforce...

  • Customer Service Representative

    2 weeks ago

    Napier City, Hawke's Bay, New Zealand service foods Full time NZ$45,000 - NZ$55,000 per year

    Service Foods Napier is seeking a motivated and customer-focused Customer Service Representative to join the team.About the Role:In this role, you will be the first point of contact for our valued customers — managing inquiries, processing orders, and resolving issues efficiently and professionally. You'll use Salesforce (CRM) and Sage (ERP) systems to...

  • Customer Service representative

    2 weeks ago

    Manukau, Auckland, New Zealand Bhinder Transport Limited Full time

    Customer Service Representatives positions available in retails stores located in Auckland CityWe are looking for Customer Service Representatives for our retail stores located in Auckland CityThe duties includeProviding customer serviceProcessing payment and packing ordersHandle customer queries and concernsDisplay productsOrdering stock and handling stock...

  • Customer Service Representative

    1 week ago

    Manukau City, New Zealand Mobil Ormiston Road Full time

    Weare in a hunt for a full-time customer service representative who is highly driven with the following qualities: - The ability to multi-task - Greeting customers and assisting with any enquires - Experience with cash handling - Informing customers of any in-store promotions and loyalty programs - The ability to address customer complaints in a...

  • Customer Service Representative

    1 week ago

    Auckland City, New Zealand Service Foods Ltd Full time

    Join a fast-paced, customer-focused team at Service Foods! **We are looking for an experienced and reliable Customer Service Representative to join our Afternoon CSR team in Mangere, Auckland.** **Mō te tūranga mahi | About the Role** In this role, you will be the first point of contact for our valued customers—handling inquiries, processing orders,...

  • Customer Service Representative

    2 weeks ago

    Manukau City, New Zealand PB Technologies Full time

    Manukau Customer Service Fixed Term Description We are currently looking for a Customer Service Representative (Fixed Term 6 months) to join our friendly team in our Manukau Branch! **Tasks and Responsibilities**: - Maintain a high quality, customer-focused approach to the delivery of services. - Comfortable dealing with customers over the phone. - Process...

  • Customer Service Representative

    11 hours ago

    Manukau City, New Zealand PB Technologies Full time

    Head Office Customer Service Full Time (Permanent) Description We are currently looking for Customer Service Representative to join our friendly team in our Head Office! **Tasks and Responsibilities**: - Maintain a high quality, customer-focused approach to the delivery of services. - Comfortable dealing with difficult customers over the phone. - Process...

  • Customer Service Representative

    2 weeks ago

    Manukau City, New Zealand PB Technologies Full time

    Head Office Customer Service Full Time (Permanent) Description We are currently looking for Customer Service Representative to join our friendly team in our Head Office! **Tasks and Responsibilities**: - Maintain a high quality, customer-focused approach to the delivery of services. - Comfortable dealing with difficult customers over the phone. - Process...

  • Customer Service Representative

    1 week ago

    Manukau City, New Zealand Madison Recruitment Full time

    Competitive base salary with opportunities for career growth - Join a growing New Zealand business within a fantastic team - Skip the traffic - South Auckland location **About the company**: Our client is a pioneer in their field, offering water management solutions to protect the New Zealand Environment. Our client is a leader in the water and tank sector...

  • Customer Service Representative

    2 weeks ago

    Manukau, Auckland, New Zealand Fletcher Building Full time NZ$60,000 - NZ$80,000 per year

    General InformationJob TypePermanentCategoryCustomer ServiceBusinessLaminex New ZealandLocationAucklandJob Reference41994Posted Date27-Nov-2025Closing Date24-Dec-2025DescriptionAbout UsLaminex New Zealand forms part of the Building Products division of Fletcher Building. We are a trusted business partner for decorative surfaces and panel products offering...