Customer Service Representative

2 weeks ago

Auckland City, New Zealand STERIS Full time

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

**Position Summary**:
The Customer Service Representative’s (CSR) primary role is to listen and deliver a superior Customer experience to customers. The CSR receives and processes Customer purchases, manages Customer phone inquiries, processes credits/returns, and handles Customer complaints. The CSR is responsible for ensuring departmental and individual goals are met and Customers are satisfied.

**Duties**:

- Act as a liaison between customer and CDM department for New Account Set up.
- Confirm order selling price is in compliance with contract/pricing and work pricing holds regularly.
- Interface with freight carriers for shipping routing, tracking and proof of deliveries.
- Understand and have a working knowledge of STERIS products and their intended uses by regularly attending product training.
- Responsible for the researching and handling of customer credits and returns.
- Takes ownership of problems by, identifying customer’s needs, clarifying information, researching and providing an alternative or solution.
- Handle Customer complaints and requests professionally and efficiently.
- Research and document Customer complaints into quality system ensuring that all relevant facts and data are captured; escalate issue based on severity of complaint.
- Educate Customer on product inquiries and further reinforce the information with product literature utilizing STERIS Intranet and website, Product Managers or internal reference materials.
- Process service calls.
- Actively support the Sales team and other internal Customer goals.
- Support International order entry process as needed.

**Duties - cont'd**:
**Education Degree**:
**Required Experience**:

- Bachelors degree preferred, or equivalent direct customer or sales interaction/experience
- Proficient in MS Office

**Preferred Experience**:
**Skills**:
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

  • Customer Service Representative

    2 weeks ago

    Manukau City, New Zealand Service Foods Full time

    We are seeking an experienced and reliable Customer Service Representative to join the Night Shift Team at our Auckland branch. **Mō te tūranga mahi | About the role** As a Customer Service Representative at Service Foods, you will be the primary point of contact for our customers, managing inquiries, processing orders, and resolving issues. Using...

  • Customer Service Representative

    6 days ago

    Manukau City, New Zealand Service Foods Full time

    **Service Foods Auckland is seeking motivated and customer-focused individuals to join our team as a Customer Service Representatives.** **About the Role**: In this role, you will be the first point of contact for our valued customers — managing inquiries, processing orders, and resolving issues efficiently and professionally. You’ll use Salesforce...

  • Customer Service Representative

    5 days ago

    Napier City, Hawke's Bay, New Zealand service foods Full time NZ$45,000 - NZ$55,000 per year

    Service Foods Napier is seeking a motivated and customer-focused Customer Service Representative to join the team.About the Role:In this role, you will be the first point of contact for our valued customers — managing inquiries, processing orders, and resolving issues efficiently and professionally. You'll use Salesforce (CRM) and Sage (ERP) systems to...

  • Customer service representative

    5 days ago

    Auckland, New Zealand Service Foods Ltd Full time

    Service Foods Auckland is seeking motivated and customer-focused individuals to join our team as a Customer Service Representatives. About the Role: In this role, you will be the first point of contact for our valued customers — managing inquiries, processing orders, and resolving issues efficiently and professionally. You’ll use Salesforce (CRM) and...

  • Customer Service Representative

    1 week ago

    Auckland City, New Zealand Gurnishan Enterprise Ltd Full time

    **CUSTOMER SERVICE REPRESENTATIVE(S)** **Customer Service Representative** As a Customer Service Representative, you’ll spend a lot of time on your feet keeping shelves stocked, serving customers, serving delicious coffees and food, running the till, and keeping the store clean and tidy - because you know it’s the little details that add up to a great...

  • Customer Service Representative

    4 days ago

    Auckland City, New Zealand Emergent Full time

    Immediate Start - Grafton, Auckland location - Training provided! Work in a supportive team within the medical industry as a customer service representative! Start ASAP, based in Auckland, and training provided! We are looking for an inquisitive Customer Service Representative who has experience dealing with customers - either face to face or over the...

  • Customer Service Representative

    4 days ago

    Auckland City, New Zealand NZ Post Full time

    Customer Service Representative | East Tamaki | Permanent Full-Time - Monday to Friday: 09:00 - 17:30 - $26.84 per hour - Location: 23 Underwood Street, East Tamaki, Auckland We are looking for a Customer Service Representative who will deliver an exceptional level of customer service to our customers by resolving enquiries and providing solutions. **In...

  • Customer Service Representative

    2 weeks ago

    Auckland City, New Zealand NZ Post Full time

    Customer Service Representative | East Tamaki - Monday to Friday: 09:30 to 18:00 - $26.06 per hour - Location: 23 Underwood Street, East Tamaki, Auckland The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to customer need and continually improving...

  • Customer Service Representative

    6 days ago

    Auckland City, New Zealand Auckland Council Full time

    **He angitūtanga: The opportunity** **Customer Service Representative | Howick Leisure Centre** You will be joining our team working between the Pakuranga and Howick Leisure Centre whose main goal is to inspire Aucklanders to be more active. You only get one chance to make a fantastic first impression and our Customer Support Team are the people that make...

  • Customer Service Representative

    6 days ago

    Auckland City, New Zealand Auckland Council Full time

    **He angitūtanga: The opportunity** **Customer Service Representative | Ōtara Pool and Leisure Centre** You will be joining our team in the Ōtara Pool and Leisure Centre whose main goal is to inspire Aucklanders to be more active. You only get one chance to make a fantastic first impression and our Customer Support Team are the people that make it...