IT Customer Service Intern

Job Ref: 5227524003 | Type: Fixed Term

**About The Role**:
**ABOUT ROCKET LAB**

Rocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world. Neutron will be our next rocket on the launch pad, an advanced 13-tonne payload class, reusable rocket to launch the mega constellations of the future. Our space systems business includes our extensive line of satellites and components that have enabled more than 1,700 missions including the James Webb Space Telescope, NASA Psyche Mission, Artemis I, Mars Ingenuity helicopter, and more.

Join our pioneering team and launch your career to new heights

**ABOUT THE ROLE**:
Are you passionate about technology and eager to kickstart your career in IT? Join Rocket Lab as an IT Customer Service Intern and become a vital part of our Client Services team. As an intern, you'll assist with a critical hardware refresh project, ensuring our teams have the tools they need to drive innovation and success. This role is your gateway to gaining hands-on experience in IT support, troubleshooting, and customer service within a dynamic and fast-paced environment.

**WHAT YOU'LL DO**:

- **Seamless Data Transfer**:Ensure a smooth and efficient transfer of user data and settings from old to new PCs for all employees, minimizing downtime and disruptions.
- **PC Preparation and Deployment**:Prepare and deploy new PCs, ensuring all necessary software and configurations are correctly installed and tested.
- **Inventory Management**:Maintain an accurate and updated inventory of all hardware, documenting the status of old and new equipment. Assist in the decommissioning process of outdated machines and e-waste.

**Preferred Qualifications and Experience**:

- Current student pursuing a degree in Computer Engineering, Computer Science, Information Security, or a related field.
- Strong troubleshooting abilities.
- Familiarity with Windows or Linux operating systems.
- Knowledge of PC hardware, including the ability to assemble and disassemble desktop PCs.
- **Certifications**:Possession of certifications such as CompTIA A+ or ITIL is highly desirable.
- Excellent attention to detail.
- Strong organizational skills.
- Effective communication and customer service skills.

**REQUIREMENT**:
You must be able to work full-time, on-site for a minimum of 12 consecutive weeks beginning November 2025.

**WHAT TO EXPECT**

We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.

Important information:
**FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY**:

- To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable._ _
- Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. _**FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY**:

- For security reasons background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. _
- Under these Regulations, you may be ineligible for this role if you do not hold