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Internal Customer Service Sales Representative

2 weeks ago

Auckland City, New Zealand Chandler Macleod Full time

Looking to join a leading global company, who have a local focus and provides tailor-made, innovative solutions, and services to their clients/customers. We are on the lookout for a Internal Customer Service Sales Representative
***to join the team based in Penrose, who provide tailor-made, innovative solutions, and services to a wide range of clients within the Industrial industry. This role offers the opportunity to grow your skills

**About the role - Atu mo te mahi**
You will have a mechanical/trade/sales brain and will be responsible for the promotion and growth of sales by proactively providing solutions, quotes, services, and products to both internal and external stakeholders. In addition to creating a superior customer experience, develop long -term trusted relationships and ensure full dedication by putting customer needs first.

**Key tasks and accountabilities**:

- Proactively promote and grow sales across a dedicated portfolio of potential/existing customers
- Provide accurate quotations to customers with quotation follow-ups within a timely manner
- Manage/process all inbound/outbound enquiries from new and existing customers and capture new opportunities
- Support customers with technical assistance through the guidance of the technical manager
- Liaise and collaborate with key account managers and the wider business
- Capture, track and manage new and existing customer relationships & commercial activities
- Maintain knowledge of products and services
- Create brand awareness, convert opportunities, and expand the organisations NZ customer base
- Participate in ongoing training and monthly meetings as directed by management

**About you - Pehea koe**
- Knowledge of using ERP systems/SAP would be advantageous
- Strong proven experience in mechanical/trade sales & customer service
- Trades background
- Excellent time management skills, with proven ability to set/handle multiple priorities and meet deadlines
- Methodical and remains calm under pressure
- Strong attention to detail/computer literacy and accuracy
- Strong interpersonal and communication skills are essential (written & verbal)
- Ability to work co-operatively and effectively as part of a team and autonomously