Internal Sales

2 days ago

Auckland City, New Zealand Omron Asia Pacific Pte Ltd Full time

**Who we are**:
OMRON is a global leader in the vibrant and fast-growing automation and robotics field. We develop quality technology incorporating Robotics, Automation, IoT, Big Data, Safety solutions and Machine Vision. We work seamlessly with businesses across a wide range of industries to help drive their digital transformation.

**We are large enough to make a difference, Smart enough to listen.**

Our company employs 28,000 people worldwide. Locally, across Australasia we have seven locations and over one hundred employees. Our engineering solutions empower more than 5000 customers - many of them are high-profile organizations.

**We’re mature enough to provide stability, Young enough to think ahead.**

During the past 90 years, we’ve proudly achieved a host of “World Firsts”, including Machine vision-guided robots, 2D codes, ATM Machines, Digital blood pressure monitors, Proximity sensors, etc. For the recent decade, we’ve been continuously named as one of the World’s Top 100 innovative companies.

**We plan to supercharge our growth by implementing an ambitious long-term plan: “Shaping the Future 2030.”**

We’re seeking a **motivated and detail-oriented Internal Sales & Customer Support professional** to assist our external sales team and ensure excellent service for our customers.

A technical background or engineering qualification is highly regarded. This role suits someone organised, customer-oriented, and interested in growing their career in the automation and technology sector, with potential to progress into technical or external sales roles.

**Based**:65 Boston Road, Mount Eden, Auckland, 1023, New Zealand

**Key Responsibilities**:
**1. Sales & Order Support**:Order entry, preparing quotes, responding to customer inquiries, attending to walk in customers and processing credit requests.

**2. Customer Service**:Engage with a wide range of customers — including wholesalers, OEMs, integrators, and end-users — to understand their needs, provide accurate lead times, and deliver a high level of service.

**3. Documentation & Coordination**:Keep accurate records of sales activities, support cases, and customer interactions.

4. **Team Collaboration**:Work closely with internal departments, including Sales, Logistics, Accounts and Engineering, to ensure seamless operations and support.

**5. General Support**:General Support: Provide day-to-day support to the Logistics Team Leader and assist with any other tasks as assigned.

**Requirements**:

- Strong communication and organisational skills
- A proactive, customer-first attitude
- Ability to multi-task and work well in a team environment
- Prior experience in customer service, internal sales, or admin roles preferred
- An Engineering or relevant trade qualification is highly regarded
- Fresh graduates from any engineering background are welcome as well.

**Benefits**
- Work with a respected, **innovative global leader**:

- Build your skills in a growing **tech-driven industry**:

- Be part of a supportive, down-to-earth and friendly team
- Clear **pathway for progression** into technical or sales roles
- Work with groundbreaking technologies - including **AI, IoT, Robotics, and Smart Automation**- and help shape the future of industrial automation.
- **Prime location** - enjoy the convenience of our Mount Eden office, centrally located and well-connected with off-street parking.

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