Service Delivery Manager

1 week ago

New Plymouth, New Zealand Healthcare of New Zealand Full time

**Lead and deliver of multiple residential, vocational, respite, or community-based disability support services**:

- **
You will be joining a very supportive team**:

- **
Join our Taranaki team on a permanent basis**
**Who we are | Ko wai matou?**

HealthCare NZ provides a wide array of health and human services to people throughout New Zealand. Since 1988 we have been caring, supporting and empowering people in need to live independently, safely and well in their community as well as in specialized treatment settings. We help people gain access to needed services, ensuring they receive vital services, are safe, well-cared for and live as independently as possible.

Our Disability Support Services reflect our belief that all New Zealanders deserve to be as independent as possible. This role sits within NZCare.
**About the role | He korero whakamarama mo tenei turanga**

As a Service Delivery Manager - Disability, you will possess strong people management experience, leading a team of support workers to ensure the people we support are placed at the heart of everything we do.

Based in Taranaki, this role requires being on call the occasional weekend and you will be responsible for the following:

- Build and maintain an engaged, motivated and high performing team across the services you lead
- Monitor and effectively manage the quality performance of services
- Deliver appropriate quality-of-life, clinically informed, person-centric support for the people we support in our services
- Ensure the balanced management of funding contracts in your area, to ensure both customer needs and financial requirements are met
- Build and maintain strong, open communication with the people we support, and their families/whanau, communities, and natural support networks
**What you will bring | Nga tohungatanga mo tenei turanga**
- Experience in a service management/operations role, preferably within the disability or community services sectors
- Strong leadership experience, a passion and expertise for developing skills in others
- Previous financial and budget management experience
- Excellent interpersonal, communication and influencing skills, and highly developed emotional intelligence
- A love of problem solving combined with resilience to cope with unexpected situations
- Excellent planning and organisational skills
**Why Us | He aha ai matou?**

**_
All applicants must be a NZ Resident/ Citizen or have a valid NZ work permit._

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