Service Quality Manager
2 weeks ago
Competitive Salary + KiwiSaver + Tools of Trade
- Inclusive Culture + Leadership Opportunity
- Permanent, Full-time Role with Flexibility
- Location: Hamilton / Tauranga / New Plymouth / Rotorua
**Who we are | Ko wai mātou?**
NZCL is a leading provider of disability support services, committed to enabling people with disabilities to live fulfilling lives. Our work is grounded in respect, support, and excellence—values that shape every relationship with the people we support, their whānau, and our partners.
We are committed to delivering culturally responsive services that uphold Te Tiriti o Waitangi and reflect Māori worldviews. Through strong partnerships with Government, community, and sector agencies, we deliver disability services that are person-centred, safe, and empowering.
**About the role | He kōrero whakamārama mō tēnei tūranga**
As Service Quality Manager, you will be the regional champion for service excellence across our disability support services. Reporting to the Regional Manager - Disability, you'll lead a team of Positive Behaviour Support Planners, and work alongside Service Delivery Managers and the National Quality & Risk team to ensure services are person-led, contractually compliant, and continuously improving.
**You will be responsible for**:
- Leading the implementation of quality standards across your region
- Monitoring service performance and compliance
- Supporting audits, managing incidents, and driving continuous improvement initiatives
- Building strong relationships with funders, iwi, and local stakeholders
- Contributing to strategic planning and workforce development
**What you will bring | Ngā tohungatanga mō tēnei tūranga**
- Proven experience in quality assurance, service delivery or leadership in the disability or health sectors
- Knowledge of disability sector standards and service contracts
- Experience managing teams or leading service improvements
- Ability to analyse data to improve outcomes and reduce risk
- Strong organisational, relationship-building and problem-solving skills
- Passion for person-centred, trauma-informed and strengths-based practice
- Understanding of Te Tiriti o Waitangi and cultural responsiveness
- Relevant tertiary qualification or equivalent experience
- Flexibility to travel as needed
**Why Us | He aha ai mātou?**
At NZCL, you'll be part of a collaborative, purpose-driven team that puts people first. We celebrate diversity and are committed to providing a safe and inclusive workplace. This is your chance to shape the quality of disability support across Aotearoa while growing your career in a values-based organisation.
**Applications Close | Te katinga o tēnei whai tūranga**: 08 August 2025 at 5pm.
- Reference #
- 34762
- Posted on
- 08 Jul 2025
- Closes on
- 08 Aug 2025 17:00
- Location(s)
- Hamilton branch area, Hawera branch area, New Plymouth branch area, Rotorua branch area, Tauranga branch area
- Expertise
- Client Services (General), Aged Care, Contact Centre, Service Facilitation, Management, Vocational, Child & Youth Care, Disability Support, Home Support, Rehabilitation, Respite Care, Mental Health & Wellness
- Job level(s)
- 5 - 7 years of experience
- Work type(s)
- Permanent full-time
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