Key Account Manager

2 days ago

New Zealand ETFT Limited Full time

Now we are looking for a professional and qualified Key Account Managerto join our team.

Employment type: full time and permanent

The minimum skills, experience and qualifications for the role:
A tertiary qualification in accounting or finance or business and some relevant work experience is preferred.

Days required: Monday to Friday

Minimum hours of work: 40 hours per week

Maximum hours of work40 hours per week

Hourly rate: $28 per hour

Overtime rate: $28 per hour

The location: 63 Ascot Avenue, Auckland

**Job description**

Developing and reviewing policies, programs and procedures of customer relations and our full range of interior doors and services provided

Planning, organising and directing the development and implementation of customer service strategies based on analysis of market and customers satisfaction, demand and customer preferences, setting business targets to maximize the sales of interior doors and fire doors, as well as to maintain and improve both residential and commercial client loyalty

Collecting and analysing data associated with services undertaken and contracts signed/variation made and confirmed to review performance and improve satisfaction in the customer service department

Following up customers enquires and expectation from consultation stage, through purchasing and service engaging stage, to the construction/installation period and beyond.

Overseeing and improve after-sales services provided and maintaining sound customer relations

Drafting, planning, implementing and following up after-sales services to ensure customer satisfaction and performance of interior doors purchased and installed, and modifying and improving such services provided accordingly

Promoting our full range of quality interior doors and products and related services to as many potential customers as possible by organizing and implementing relevant customer relationship maintaining activities and events independently or in cooperation with other parties and public agencies

Maintaining the brand image and reputation of Brothers Door Ltd. and its suppliers with customers and the public through all possible avenues

Supervise day-to-day operations in the customer service department to ensure customer service issues ware responded in a timely manner

Training and motivating customer service staff and assisting with recruitment to ensure the customer service provided to all Brothers Door customers in a high standard

Being responsible for liaison and correspondence with customers to respond to inquiries and resolving problems concerning our interior doors and services provided, all matters and persons in relation to contracts and providing instructions and feedback to staff

Actively contacting other relevant agencies to assist in meeting customers expectation if and when required.

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