Technical Support Analyst

**Job no**: 523066
**Brand**: Product and Technology
**Work type**: Full time
**Location**: Auckland, Central
**Categories**: Information & Technology

**About the Opportunity**

M&S’s purpose is to ensure our Operational teams and our Corporate customers have dedicated experts to help them get the most out of the tools they use. This role requires strong technology, communication, and stakeholder management skills, and an ability to problem solve using critical thinking skills. You will be required to assess and actively work through problems as they arise and escalate to internal teams for further resolution using the swarming model.

Operating hours are 7:30 am to 6:00 pm on a rotating roster, Monday to Friday.

**What you will be doing**
- Application Support across our FCTG Corporate Brands
- Managing a support ticket system
- Ensuring compliance with all Business policies and procedures
- Customer Service Support
- Specialist advice
- Incident Management
- Sales Support
- Database Administration

**About You...**
- Travel Manager / IT Support Desk or Call Centre experience
- Strong customer service focus
- Attention to detail and accuracy in completing tasks
- Outstanding written, verbal and presentation skills are required
- Extensive experience dealing with difficult or high-pressure situations/negotiation skills
- High level analytical and problem-solving skills
- Knowledge of the Corporate businesses and how they relate to Flight Centre Travel Group as a whole is desirable
- Ability to identify trends to call out problems or recurring requests
- Ability to work without supervision to achieve set day-to-day tasks and activities

**Benefits (why you should join us)**
- We’re an industry-leading global company who are transforming and preparing for substantial growth
- We actively encourage and support learning and development and brightness of future
- We’re a global company, with global opportunities - including the option to work overseas in the future if you need more travel in your life (who doesn’t)
- Our culture is out the gate Our teams are connected, our Buzz nights are legendary
- We have a commitment to the health and wellbeing of our people, and their professional growth. We offer free and confidential access to health consultants and financial advisors and continuous ongoing learning and development for all of our people
- We provide an industry leading onboarding experience to help your career with us take off We were an excellence awardee for the HRD’s 5* Employer of Choice Award 2023 for (leadership, learning and development, wellbeing, flexibility, diversity and inclusion, work-life balance, and recruitment)
- And let’s not forget the most importantopportunities to travel

**About our corporate brands**

Our Corporate Traveller and FCM teams are specifically experienced in the corporate world. They have been looking after New Zealand’s top businesses for over 25 years and are dedicated to making the corporate travel experience simpler, faster, and easier.

**About Flight Centre**

Over the past 40 years, we’ve celebrated many important milestones and today, we are proud to be an award-winning global travel retailer. This year we are SO proud to have been listed as excellence awardees at the HR Awards New Zealand, for the Employer of Choice Award AND the HR Team of The Year award

Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family.

So come and join our team of Flighties and help us open up the world to those who want to see.

**#LI-NL1 #LI-hybrid #FCM**

**Applications close**:
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