Customer Service Representative

6 days ago

Auckland City, New Zealand Jaybro Group Full time

As a leader in the civil construction sector for over 29 years, Jaybro Group is a full-service supplier to infrastructure, construction and maintenance contractors with offices, warehouses and manufacturing facilitates across Australia and New Zealand. Jaybro strives to provide its customers with industry leading service, fast delivery, expert advice and quality products.

With a combination of industry leading products and services, and a motivated and skilled team, Jaybro Group sets the standard in the infrastructure industry. Our commitment to employee development has resulted in a positive and inclusive workplace culture, leading to recognition as a Great Place to Work five years running and ranking #5 in Australia’s Best Workplace List 2024 (in the medium category).

We move fast, think big, and keep it simple—and now we’re looking for someone who’s ready to do the same

Jaybro in Auckland is looking for a Customer Service Representative to join their team.

Reporting to the Branch Manager, the role is responsible for delivering WOW customer experience through every customer interaction through outstanding service and product knowledge to Jaybro’s infrastructure, construction and building trade customers.

This is a permanent full-time job opportunity with working hours from 8:00am - 4:30pm.

**Responsibilities**:

- Proactively contact white space - dream list, drop offs, new customers to promote products, campaigns, or offers
- Follow up quotes to closure managed in Salesforce
- Identify opportunities for cross-sell and upsell across product categories
- Process sales orders and quotes accurately in the system (SAP).
- Work in collaboration with Business Development team to support sales outcomes in the region
- Build and maintain strong relationships with customers, ensuring a high level of WOW service and retention.
- Ensure customers receive timely and accurate responses to their inquiries
- Resolve customer issues or complaints promptly, escalating where necessary.
- Liaise with warehouse and operations teams to ensure timely order fulfilment.

**Requirements**:

- Proven experience in Customer Service/Sales with inbound and outbound calls, upselling and cross-selling, preferably in a construction-related industry
- Excellent communication skills, both written and verbal
- Strong attention to detail and accuracy
- Ability to multitask and prioritise competing demands in a fast-paced environment
- Proficiency in Microsoft Office, ERP systems and experience using CRM software
- Highly motivated and able to work independently as well as in a team environment
- Participate in necessary trade sales training specific to your role

As part of Jaybro Group's recruitment process an online assessment & criminal history check will be required.

**Benefits**- Competitive salary + Profit Share Scheme
- Certified as a Great Place to Work Work in a fun and supportive work environment
- Great company culture & high employee engagement
- WHEREFIT discounts
- Career advancement, personal training & development programs
- Dynamic and supportive Management & Team

Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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