Key Fire Accounts Administrator

**Build your best future with the Johnson Controls team**

We have a great opportunity for a self-motivated **Key Fire Accounts Administrator **to manage the accounts for the Fire Monitoring customers. In this role, you will utilise previous experience in an administration and data entry role. If you have excellent customer service skills and have high attention to detail, this position will be a perfect fit for you.

**What we offer**:

- Competitive salary package including staff benefits
- Excellent team culture
- Ongoing training and opportunities for professional development and upskilling

**What you will do**:

- Ensure that all correspondence is actioned within 48 hours, issues escalated to Subscriber Establishment Manager, Business Development Manager, Operations Manager or GM
- Manage the invoicing process, customers are invoiced, and debt followed up and resolved
- Update the customer information and action the action queues

**How you will do it**:

- Filing and scanning relevant paperwork
- Compiling accounts reports for management on a monthly basis
- Managing the 230 Mastermind action queue
- Involvement in special projects as and when required
- Preparing Monthly, quarterly, and yearly billing/invoicing and ensuring that customer is correctly billed
- Responsible for managing the 122 and 5 Ledger and ensuring regular payments are received from customers
- Assisting with 120 Ledger as and when required
- Acting on behalf of the team for JCI Fire collections on accounts outstanding
- To establish and maintain quality communication levels with colleagues, supervisors, and management
- Provide support to the Fire Service delivery lead as and when required
- Assist with general administration duties as and when required
- Working closely with the New Connections coordinator for new billing monthly
- Answering incoming internal and external phone calls and directing as necessary
- Contribute to the attainment of high customer service standards
- Contribute to a safe work environment by participating in the Health and Safety practices of the Company's Health and Safety Manual
- Following up on Purchase order number for invoicing before the 25th of every month
- Recall - All documents are recalled
- JCI FM admin inbox - sharing responsibility of managing the inbox
- Manage the FENZ Document control register to ensure all forms, templates and procedures are updated annually
- Ensuring clients billing details are current when dealing with an account to avoid any future issues
- Taking ownership and resolving collections escalations for the department.

**What we look for**:

- At least 4 years secondary study
- Ability to obtain and hold a Certificate of Approval
- Fast data entry speed
- High attention to detail entering both numeric and alpha numeric data
- Intermediate knowledge of Microsoft Outlook (familiar with calendar function, distribution lists and folders)
- Intermediate knowledge of Microsoft Word and Excel (familiar with mail merge, tables, document formatting and formulas)
- Previous experience in an administration and data entry role
- Excellent communication skills both verbal and written
- Ability to meet deadlines while working in a fast-paced environment
- Punctuality with excellent presentation skills and an engaging and mature personality
- Excellent customer service skills
- Please note pre-employment checks - including reference checks, medical, criminal record check, and drug & alcohol testing - will form part of the eligibility process. _

JCI’s Diversity & Inclusion

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviours we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.

LI-JS4