Customer Service Administrator
2 weeks ago
**Build your best future with the Johnson Controls team**
We are needing a **Customer Service Administrator **to join our team in **Auckland **
We are the leading fire protection specialists in New Zealand and we have been protecting people and property here for over 125 years and enjoy a reputation as providing the most capable and reliable safety products and services nationwide.
Wormald is part of Johnson Controls, a global technology leader serving a wide range of customers in more than 150 countries. In total, our 117,000 employees create intelligent buildings, efficient energy solutions, and integrated infrastructure, and security solutions.
**What we offer**:
- Competitive salary package including staff benefits
- Excellent team culture
- Ongoing training and opportunities for professional development and upskilling
**What you will do**:
- Pricing up services and products required for the repair of system defects at existing customer premises
- Record information about system defects from field-based inspectors
- Liaise with customers, provide notification of system defects along with options for rectification
- Provide company standardised pricing where required
- Initiate follow up calls to customers to resolve outstanding issues
- Close all opportunities to an outcome as quickly as possible
- Achieve budgeted sales for revenue and gross profit
**How you will do it**:
- Maintain good relationships with both internal and external customers
- Identify ways to improve business processes, services, and the professionalism of the company
- Contribute to the profitability of the business through the provision of accurate, timely, relevant, and insightful business information
**What we look for**:
- Customer Service experience
- E xperience in the building services industry a plus
- Technical aptitude
- Experience in fire protection industry is preferred but not required
- Relevant experience with the current building codes and NZ fire standards (NZS4541) would be advantageous
- Please note pre-employment checks - including reference checks, medical, criminal record check, and drug & alcohol testing - will form part of the eligibility process. _
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