Service Manager

3 days ago

Auckland City, New Zealand As You Like It Cleaning Services Ltd Full time

We are looking for a proactive and experienced Service Manager to lead & manage operations for our cleaning service business.

This position is critical in ensuring the efficient delivery of high quality cleaning services to our clients across mainly residential but also some commercial and industrial sites.

You will be responsible for overseeing daily operations, staff management, compliance and customer satisfaction.

**Key Responsibilities**
- Organise and control daily cleaning operations across multiple sites.
- Develop, implement & review cleaning schedules, procedures and quality control standards.
- Monitor cleaning performance to ensure high standards of hygiene and presentation are maintained.
- Supervise the safe use of cleaning chemicals and equipment in line with WHS regulations.
- Recruit, train and manage cleaning staff.
- Provide ongoing coaching & performance reviews.
- Coordinate the procurement and maintenance of cleaning supplies, equipment and protective gear.
- Plan and manage special cleaning projects (eg. deep cleans, post construction cleaning).
- Ensure compliance with health, safety and environmental regulations.
- Develop customer service proceedures and address client feedback or service issues.
- Promote services to new clients and support business development initiatives.
- Monitor cleaners performance.
- Assist senior management.

**About You**

We're looking for someone who brings:

- Proven 2 years experience in services management or facilities services.
- Strong leadership and team management skills.
- Excellent organisational and time management abilities.
- Knowledge of cleaning industry standards, equipment & safety protocols.
- Ability to build strong relationships with clients and staff.
- A proactive, solutions-focused mindset.
- Honest, reliable with great communication skills are a must.

**Why Join Us?**
- Growing company with opportunities for advancement.
- Supportive team culture and professional environment.
- Competitive salary and performance incentives.

**Requirements**:

- Must be a New Zealand citizen or resident.
- Must be drug and alcohol free.
- Must have a minimum 2 years experience**.**

**How to apply**

**Be sure to highlight your experience in cleaning services or related industries.

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