Global Director of Onboarding

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.

Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.

As the Director of Onboarding (also known as Director, Implementation Services), you will drive the maturation of Cin7's customer onboarding function creating a world class experience for our customers.

Cin7 is expanding very quickly and we have clear instructions from our investors to evolve the Onboarding function. You will be working with a world class Executive team with a passion for growth. Cin7 has a time boxed opportunity to take advantage of a market segment that is growing exponentially. Do you have the grit and tenacity to build a billion dollar company?

Does this sound interesting?

If so, we're looking for a motivated and driven Onboarding leader who has a clear understanding of the modern approaches to onboarding customers in a SaaS software world.

**Duties will include**:

- Set the overall vision and strategic plan for the Onboarding organization, focusing on providing the most efficient onboarding experience, leading a positive customer experience, and continually improving the onboarding journey.
- Design and improve onboarding processes, procedures, and tools to continually elevate, enhance efficiency and improve Cin7's customer onboarding experience.
- Direct and support regional onboarding managers (US, EMEA and APAC).
- Engage with key customer users to understand their business and technical goals for using Cin7, and build strong relationships with them.
- Define and track global key performance indicators for the customer onboarding process.
- Stay engaged with digital and product teams to understand roadmap and implications for customers.
- Advocate customer business use-cases to product development.
- Report on global customer onboarding status and customer satisfaction levels.
- Drive customer outcomes, product adoption and customer experience
- Deliver transformational leadership so that the team is highly motivated and engaged. Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization.

**Here’s what you’ll bring with you**:

- Extensive experience managing an Onboarding and/or Product Support team at a global SaaS software company providing customers with a 24x7 business critical software system.
- Experience building and transforming a fast-growing SaaS company with SMB and mid-market clients.
- Experience with ERP implementations or Inventory Management systems such as TradeGecko, Cin7, Unleashed or DEAR is a bonus, as is experience with Xero, QuickBooks and other financial software.
- Full proficiency in modern processes necessary to operate an Onboarding function in a global SaaS Software company preferred
- Proven success in building out an Onboarding team with the skills needed to drive successful customer onboarding.
- Superior problem solving and resolution skills to solve challenges during the customer lifecycle in order to instill trust and account growth from our customers.
- The ability to create the framework and processes that will enable the Onboarding team to maximize time to value and overall value creation for the customer.
- The grit and tenacity to never give up and to find every way to make our customers successful.

**Why work for us?**:

- We are a fast growing business going through a huge amount of growth. You’ll have the opportunity to help shape what our tomorrow looks like as we continue our journey to build a World Class Software Business. You'll also be receiving:

- Fully paid health insurance
- Flexible working - 3 days work from home per week as well as well as the option to work 30 days a year fully remote from anywhere in the world
- A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
- Celebrate your birthday with a paid day off
- Monthly Social Fridays drinks and food on us
- Discounted gym membership as well as discounts at some local eateries etc
- Recruitment referral bonus
- Relaxed dress code
- Modern office in Grafton complete with pool table, table tennis, PS5, Coffee machines etc

**Why CIN7?**

CIN7 is a leader in one of the most exciting software verticals right now, and we're growing exponentially. We're looking to add people to our team who are passionate about working with a fast growth tech company.

At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build