Onboarding Technician

**Join the revolution in hospitality tech**

**Liven** is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.

At **Liven**, our platform is built to help hospitality businesses **save more and work smarter** by seamlessly integrating every aspect of their operations — from **ordering and payments** to **back-of-house management**.

Driven by a deep passion for the hospitality industry, we continuously innovate to elevate the experience for both venues and their guests. Our solutions are powered by **AI-enriched insights** and **automated workflows**, enabling smarter decision-making and smoother operations at scale.

We’re proud to be an **AI-first organisation**. By automating repetitive tasks, we free up space for our teams — and our customers — to focus on what truly matters: solving complex problems, delighting guests, and driving meaningful growth.

**Key Milestones**:

- ** Expansion**: Acquired OrderUp, Abacus, Zeemart, Copper and Nomnie forming Asia Pacific’s largest end-to-end group in hospitality technology.
- ** Global Reach**: Headquartered across major cities including Melbourne, Brisbane, Sydney, Singapore, Bali, Jakarta, New York, and India.

If you're someone who thrives on creativity, bold thinking, and using technology to make things better, faster, and smarter — you’ll feel right at home here.

**Here’s a quick glimpse of Liven**:

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- You can Visit Blog
- Acquisition News

**About the role**

As an **Onboarding Technician - Auckland, NZ** at Liven, you’ll be a critical force behind delivering seamless onboarding experiences for our enterprise clients across the Auckland region. This role is essential to Liven’s growth in the New Zealand market, combining technical acumen with client-centric service to drive successful implementations of our POS and online ordering systems. You’ll take full ownership of the onboarding lifecycle—from planning and configuration to go-live and post-launch support—ensuring every client experiences a smooth, professional, and technically sound transition.

**What you'll do**
- Own the end-to-end onboarding process for Liven’s POS and hospitality tech systems — from planning and setup to go-live and post-deployment support.
- Engage directly with enterprise and SMB clients in New Zealand to understand their environment, configure systems accordingly, and ensure smooth onboarding experiences.
- Handle hardware setup, software installation, and complete system integration, both remotely and on-site in Auckland as needed.
- Deliver real-time technical support during onboarding, including troubleshooting, resolving issues, and coordinating with engineering/product teams when escalations arise.
- Serve as the primary technical advisor and trainer during onboarding, ensuring clients are confident using Liven’s tools and systems post-deployment.
- Collaborate with cross-functional teams (sales, product, engineering) to ensure client requirements are understood and properly implemented.
- Support remote onboarding and troubleshooting for Australian clients (e.g., Roll’d) as required.
- Gather and relay client feedback and system insights to internal teams to drive continuous improvements in both product and process.
- Stay updated on POS technologies, hospitality software trends, and tools to ensure delivery of best-in-class onboarding experiences.

**Qualifications**
- 3-8 years of experience in the POS industry, ideally in installation, solution consulting, or project delivery roles.
- Strong technical expertise in POS systems, including configuration, deployment, and integration.
- Demonstrated success managing onboarding or implementation projects for enterprise clients.
- Solid hands-on experience with both software and hardware elements of POS and ordering platforms.
- Proficiency with project management tools like JIRA, Asana, or Trello.
- Ability to manage multiple onboarding projects simultaneously, maintaining attention to detail and timelines.
- Excellent communication and interpersonal skills, with a proven ability to understand client needs and deliver tailored solutions.
- Experience leading client meetings, demos, and technical walkthroughs.
- Comfortable working in both remote and on-site environments to deliver support and troubleshooting.

**Good to Have**
- Familiarity with cloud-based POS systems, SaaS platforms, APIs, and data migration workflows.
- Understanding of CRM or ERP systems such as Salesforce, HubSpot, or SAP.
- Ability to work with data analysis tools like Excel or SQL to generate insights and support decision-making.