Global Vp, Implementation Services

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.

We pride ourselves on providing cloud-based Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. Cin7 centrally manages inventory across multiple locations and channels, connecting 700+ systems to support receiving, selling, and shipping stock. We are expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and as our Global VP, Onboarding Services, you will drive the maturation and strategy of our post-sale tools and processes, creating a world class experience for our customers.

If you always STRIVE to be your best, you're PASSIONATE, you love to INNOVATE and COLLABORATE, and you have a strong sense of INTEGRITY, you may be ready to put our company values into practice

Does this sound interesting?

**If so, we're looking for a motivated and driven Onboarding leader who has a track record of scaling a high growth tech company. Also a clear understanding of the modern approaches to implementing SaaS solutions for customers across the world, and who would love working on the following**:
**Technology Leadership**
- Deliver transformational leadership across the Cin7 brands to unify the current operational technology and processes.
- Communicate and drive the technology vision for the onboarding experience and instill confidence in operational processes, for both customers and teams.
- Utilize technology to create a multi-speed onboarding experience that allows customers to choose light touch onboarding or full project management service onboarding.
- Deliver advanced modern day technology that creates maximum value for all customers across the portfolio.
- Continually communicate platform improvements to the Chief Technology Officer to enhance the customer experience and adoption of the platforms across the customer base.
- Automate the majority of the onboarding experience through the use of technology and tooling.
- Implement future thinking technology to drive speed of onboarding, in particular data migration technologies and automation technologies.

**Operational and Delivery Excellence**
- Create and implement a portfolio consulting business model that allows the customer to choose a path for their onboarding journey from light touch to full project management.
- Reimagine the onboarding journey across the brands through collaboration and redesigning the process from pre-sales through the onboarding journey.
- Work closely to optimize a Partner channel to help them onboard customers onto the Cin7 platform. Creating relationships with the Partners to drive lifetime value and increase customers onto the Cin7 platform.
- Optimizing process, cost, and talent resourcing by addressing inefficiencies; establishing discipline and rigor around team operations.
- Combine the customer onboarding journey across the products into a single flow that maximizes the touch points and value creation opportunities for both Cin7 and each customer.
- Driving synergies within the Onboarding organizations to accelerate value and productivity across product lines and geographies without jeopardizing customer happiness.
- Planning and managing budgets, watching monthly spend, driving cost efficiencies.
- Excellent communication with customers and partners when required. Serve as the escalation point for customer related issues.

**People Leadership**
- Continuously optimizing a strong, performance-oriented Onboarding team and culture; effectively lead change as the business continues to scale and evolve.
- Create organizational structures that optimize the customer experience across the portfolio.
- Bringing together a global team focused on the greater good, committed to solving difficult problems in creative ways.
- Encouraging a culture of collaboration across teams to cultivate positive morale, retention, and performance.
- Attracting and retaining top talent; develop a local employer brand to drive Engineering recruitment.
- Experience coaching up Managers, Directors and team members, growing talent internally and externally.
- With partnership from People and Culture stakeholders, implement effective and consistent performance reviews and training programs.
- Collaborative leading and participation in company-wide initiatives and social events.

**Here's what you'll bring with you**:

- 10+ years managing distributed onboarding teams across multiple regions.
- A background in leading a team delivering a large number of implementations (up to 500 per month)
- Consulting experience at a large organization.
- Created modern day scalable offerings for onboarding customers in a SaaS environment
- Global experience across multiple time zones and cul