Ict Account Manager

2 weeks ago


New Zealand IQ HIVE SERVICES LIMITED Full time

**Work Location**: Auckland Region

**Employment type**: Full time (minimum 40 hours/per week, Monday to Friday), Permanent role

**Our pay**: $90,000 to $100,000 per annum

We are a company focused on people and technology. Weve built an all-inclusive work environment and company culture spreading across three countries, New Zealand, India, and Ukraine. We pride ourselves in our design and development teams collaboration for building software, websites, and mobile apps for all different size businesses.

We are now looking for 2 ICT Account Manager to join our team.

**Tasks for this role Includes**:

- Provide operational support to IQ Hive customers as needed
- Manage and nurture customer accounts, building strong relationships to ensure customer satisfaction and retention
- Act as a technical escalation point, providing prompt and effective resolution to customer issues and concerns
- Collaborate with the technical team to understand product capabilities and provide technical guidance to customers
- Conduct pre-sales activities, including product demonstrations, presentations, and proposal development
- Identify and cultivate strategic partnerships with organizations in New Zealand and South Asia that can resell our SaaS-based services
- Develop and execute business development strategies to expand market reach and drive revenue growth
- Stay updated with industry trends, competitive landscape, and customer needs to identify new business opportunities
- Collaborate with cross-functional teams, including marketing and product development, to ensure alignment and success in meeting business objectives
- Prepare sales reports and forecasts for management team
- Proven track record of successfully managing customer accounts and driving business growth.
- Strong technical acumen and ability to understand complex technical concepts related to SaaS-based services.
- Established network and connections within the ISP and telco industry, especially in the South Asia market, would be an added advantage.
- Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
- Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
- Strong business acumen and strategic thinking abilities.
- Willingness to travel as needed to meet with customers and partners.

Our goal is to inspire people more than managing them. We trust our teams to do what they think is best for us. In return, you will have this opportunity to gain more skills and techniques with our experienced team and improve your skills and way of working.



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