Current jobs related to Ict Service Desk Support - New Zealand - Wells
-
Ict Support Technician
3 days ago
New Zealand Techniks Full timeTechniks Ltd T/A Techniks seeking a customer-focused Two (2) ICT Support technician to join our organisation. If you have a solid passion to deal with diverse IT-related issues and assist our valued customers, this could be the perfect opportunity for you in this role. The job is full time permanent and you will be paid $29.70-$31 per hour depending on your...
-
Service Desk Anlayst
3 days ago
New Zealand H2R Consulting Full time**Location**: All New Zealand Type: Permanent / Full Time Reference: 694090 H2R Technology is currently on the lookout for multiple Service Desk Analyst to join a well-established Helpdesk Team in a permanent capacity. This organisation has seen a period of internal promotion across the business, and as a result they are looking to hire 3 new stuff...
-
Ict Sales Staff
3 days ago
New Zealand Mobilecare Limited Full time**The employees tasks and duties include, but are not limited to the following**: - Provide customer assistance and support in person and over the phone. - Develop a strong understanding of ICT products and services. - Assist the sales team with administrative tasks. - Follow up with potential customers and address their questions or concerns. - Maintain...
-
Ict Business Partner
3 days ago
New Zealand Fire and Emergency New Zealand Full timeAn opportunity for a business portfolio manager or business relationship manager to be part of a values lead organisation in the service of New Zealanders - Shape this new role in our ICT team to champion stakeholder interests, partnering with them to develop their strategies and plans - Utilise your skills within a supportive team and make a real difference...
-
ICT Engineer
2 weeks ago
New Zealand Mott MacDonald Full time NZ$60,000 - NZ$90,000 per yearICT Engineer – Early Careers Opportunity (Auckland)Shape the future. Empower communities. Grow with us.At Mott MacDonald, we're not just engineers—we're changemakers. United by purpose, driven by impact, and grounded in care, we design solutions that enrich lives and build a better future. As part of our global consultancy, you'll join a collaborative,...
-
Service Desk Technician
1 week ago
New Zealand Cornerstone OnDemand, Inc. Full time**We're looking for a** **Service Desk Technician - Auckland** We are seeking a talented and enthusiastic Service Desk Technician to join our growing Cornerstone family. You will be primarily be responsible for providing first & second level desktop computer support to our users. You will be working closely with the Corporate Technology Services team to...
-
Ict Support Technician
3 days ago
New Zealand Mobilecare Limited Full time**Job Summary** The ICT Support Technician is responsible for high-quality repair and maintenance service for a variety of IT devices including laptops, mobile phones, notepads, ICT peripherals, tablets, desktop computers and other electronic goods by diagnosing problems, installing, configuring and troubleshooting and resolution of technical problems. If...
-
Service Desk Support Analyst
2 weeks ago
Anglesea Street, Council Building, Hamilton , New Zealand Hamilton City Council Full time NZ$79,000 per yearCompany Description The purpose of the Digital Services Unit is to support business units to improve customer service, community outcomes and organisational performance via Digital enablement.But it's not just about technology; it's about people – fostering a culture of problem solving, proactivity, and agility. Job Description He angituutanga: The...
-
Ict Support Technician X 2
3 days ago
New Zealand Mozita New Zealand Full timeOvertime will be there time to time but minimum of 30 hrs per week guaranteed. Job based in Christchurch. - Permanent, Full-Time position - Diverse role in a fast-paced environment - Should handle high level of stress - Well-respected data-driven digital services company - Immediate start at Christchurch office - Leading team members and allocating tasks to...
-
Ict Security
3 days ago
New Zealand Fire and Emergency New Zealand Full timeAn opportunity to shape and drive a comprehensive ongoing information security programme as part of a values lead organisation in the service of New Zealanders - This new role in our ICT team will ensure information security measures protect Fire and Emergency so we can service New Zealand communities with confidence - Utilise your skills within a supportive...
Ict Service Desk Support
3 weeks ago
**Description**:
E-merge Data Solutions (e-merge) is a mobility solutions provider and the internal technology arm of the Wells group of companies. Wells is a solid and progressive group of company recognised for providing electrical, technical, and metering contract services to our valued clients across a variety of industries. We currently have an opportunity for an ICT Service Desk Analyst to join our team to support the business into the future.
About the role This role provides ICT support and services to the Wells group of companies internal staff, covering typical 1st level service desk, PC/device setup and end user support functions. This a great opportunity for someone who is looking to grow their career in the ICT space.
**Key duties and responsibilities**:
- 1st level support for Wells ICT Environment (including desktops, laptops, mobile devices, phones, phone systems and software).
- Provide an excellent level of customer service to users, by providing them with appropriate support response and friendly communication.
- Ensure all calls/Incidents are recorded and completed as per ITIL standards
- Suggest how to prevent future problems
- ICT equipment deployment, maintenance and disposal as required.
- User administration functions.
- Contribute to the establishment and delivery of user education in response to user requests, identification of needs and structured training programs.
- Escalate incidents when further investigation is required
- It requires good and professional customer service skills
- CompTIA A+, Microsoft Office Specialist or similar certifications preferred or working towards these in further study.
- Excellent Microsoft Desktop skills and troubleshooting.
- Highly developed customer service skills evidenced in representing the organisation through courteous and professional dealings with all stakeholders.
- Excellent time management skills with the ability to multi-task and achieve results in a high-volume environment.
- Able to engage in productive work relationships with other ICT team members and other stakeholders.
- High level of proficiency in written and verbal communication.
- Legal entitlement to work in NZ long term
This role is based in our head office in New Plymouth. If you are interested in developing your skills and experience in a dynamic and diverse environment, we look forward to hearing from you.
