Ict Support Technician
2 weeks ago
Techniks Ltd T/A Techniks seeking a customer-focused Two (2) ICT Support technician to join our organisation. If you have a solid passion to deal with diverse IT-related issues and assist our valued customers, this could be the perfect opportunity for you in this role. The job is full time permanent and you will be paid $29.70-$31 per hour depending on your skills andexperience. You will work a minimum of 30 hours per week. The job will be based on in Auckland Region.
You will be responsible for:
- Install or configure software and driver on devices.
- Set up and test hardware or software of devices like Laptops, Computer systems, MacBooks, Smartphones, iPads, and Tablets to resolve faults.
- Repair and troubleshoot various devices like Smartphones, Tablets, Laptops, and desktops.
- Attentive at the front desk to make new tickets and assist in sales support.
- Provide excellent customer service to customers physically as well as over phone support.
- Resolve customer issues and concerns in a timely and efficient manner.
- Continuously improve your knowledge of our products and services.
- Ability to multitask and manage multiple customer interactions simultaneously
**A successful applicant will**:
- Diploma in Computers/IT or at least 6 months experience in computer hardware/software
- A team player
- Must be able to work on the flexible roaster
- Have good communication and customer service skills
- Basic computer skills and experience with customer service software
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